Before making reservation, I've sent email to the hotel if they can provide us porter service because there are total 7 adults and 3 child with a lot of luggages due to 11 days of trip. Ms.Kaori replied me yes they can provide me porter service so I made reservation and also reserve taxi for the guide at 20.00 who stay nearby since 17Sep. After reservation, I keep contact with the hotel about this to ensure everything is smooth with Ms.Eri and Mr.Rei. One the day of arrival 18Dec, guide reconfirm with the hotel again but was informed that no proter service and no taxi until 22.00. What happen!!...The hotel keep confirm me these kinds of service until 2 days before arrival. The hotel inform me that it's call center at Okinawa who confirm me not the hotel. I don't belive that I heard this from the hotel in Japan. Fortunately, the hotel took small truck to help our luggage but no taxi anyway. I have to ask for another hotel where guide stay to pick up guide instead. I don't know what happen but you should explian better than this.

The Ryokan was full of old world Japanese culture and traditions but with an updated elegance. The grounds where beautiful in the mountain country setting of Hakone. The hot spring baths where well kept, clean, and had upscale amenities. The staff was so polite and pleasant. As you drove away up the drive they would stand at the entrance and bow to you until you left sight. We will never forget our incredible stay!!

The resort was beautiful! The staff was incredibly friendly, helpful and accommodating. The standout for us by far, was the beautiful onsen and view! We had a great stay!

Perfect architecture and decor as a modern ryokan with traditional flavor and details, especially highlighting local wood craftsmanship. Food although not as great but still good

Excellent hotel, excellent staff and amenities available. Onset very good

Great place to visit , Excellent food, beautiful design

Amazing location and onsen was a real highlight. Food was delicious and out of this world - fantastic!!!

Excellent Onsen and well worth the trip from Tokyo. Highly recommend!

Comfortable, good staff and very relax

The room was stunning with a great river view to fall asleep to. The futon actually ended up being more comfortable than the beds.

very wonderful experience

Amazing stay. Luxury ryokan. Onsen were lovely. Dinner was delicious and beautifully presented. Service was impeccable. Went out of there way to make us feel special in our honeymoon. Highly recommend!

Amazing stay. Luxury ryokan. Onsen were lovely. Dinner was delicious and beautifully presented. Service was impeccable. Went out of there way to make us feel special in our honeymoon. Highly recommend!

Super friendly staff! We were offered plum drink and hot towels at check in.

Super friendly staff! We were offered plum drink and hot towels at check in.

The reception is terrible and the English information they can share with you is very limited. Don’t arrive before 3pm, they’ll treat you like a burglar.

Nice welcome check in.Nice food and atmosphere. Nice staff.It would be nice if they have staff who speak English at the front desk 24 hours available.

Nice welcome check in. Nice food and atmosphere. Nice staff. It would be nice if they have staff who speak English at the front desk 24 hours available.

Good staffs, Good environment, Great food, You can have a relax and quiet experiences