Best service ever, excellent service, and the food espectacular.

The property is super clean and well keeped. Everyone is extremely friendly and the food is really good. I was surprised with all the staff attitude from beginning when I arrived (from the driver to the house staffs) I would love to see a varity of dinning menu in the future. There indooor private onsen is really nice and clean, however, there is no public onsen that people can experience like tradition bath house but its understandable and not a big deal. Overall, this was pleasent experienment and I would recommend everyone give it a try. The price is reseanable included breakfast, dinner, mini bars and cars to drop you off around gora station area. I gave it 8.5 +

Looking at their official website before we booked our stay, we thought this hotel is a place where you can enjoy the highest quality of French cuisine combined with nice onsen experience. The latter part was true - beds are clean and very comfortable, room is very clean and tide, the bath within the room is simply awesome. But the remained half of our expectation turned out false after we had the French dinner. Apparently all the dishes looked great, but everything was simply too salty, thick-tasted, and sometimes too fatty. We, two adults, paid USD900 ish in total for everything including the dinner, and we would give USD400 more or less for other stuffs apart from the dinner, then we couldn't justify the remainder of USD500 for the dinner for two adults... You can have way better dinner experience for two adults at many restaurants in Tokyo only with USD150. Even in this Hakone area, USD300 would afford you way better French dinner courses for two. We liked the hotel staff and their services but this place is simply overpriced given the disappointing food quality.