Picked this hotel because of the very high ratings, unfortunately for us we did not experience the same. Our room was dirty, not too bad but obvious stains etc. we were “upgraded” to a room on the top floor, same room as we booked but just many more floors to travel and you needed to take a cut lunch to get down to the ground in the mornings. Also not the hotels fault but we found it impossible to get into any restaurant in the area, all saying they are full, need reservation, when asking at the hotel reception for recommendations we were directed to the train station food court. The rest of our trip has been amazing and all hotels have met or exceeded expectations but this one, not for us.

the check in and check out were very easy. The overall cleaning of our room was excellent. We had a great stay .

Beautiful onset open until midnight, super comfortable bed and pillows.

Checking in at the Hotel Monterey Le Frere was a very straight forward process! Elevator brings you to reception immediately. Because of it's central location in Kita Ward it was a very popular location. The hotel and the room was very clean and spacious for chain hotels of this nature. With a Lawson and a pharmacy in the same building space, convenience was at an all time high. I would gladly stay here again it was a lovely experience.

Room was huge, great service, breakfast was a bit pricey if purchased day of

Hotel service and amenities were great for the price. It was very close to many restaurants and bars in the area as well as a convenient train station near by. I would stay there again.

The hotel is a short walk from Osaka station making it a convenient hub from which to go sightseeing in Osaka, Nara, Kobe and a trip to Universal Studios. It is clean and comfortable with an excellent breakfast buffet in a large and smartly decorated dining room. The bath timing is about three-quarter size but very deep. There is a laundry room with three washing machines (Y300 per wash including detergent) and three dryers (Y100 per 30 minutes). The only negative points I have is that the only access to reception is via just three lifts at street level, and the reception area is too small for the size of the hotel and number of guests. Often the lift doors opened to a reception area full of guests and luggage.

Great location in Umeda. Entrance to underground station access right outside. Lots of eateries near and a Lawson at the street level of the hotel. Clean, pretty good size room, and staff very friendly and helpful