Let me start by saying that the staff were very polite, accommodating, and kind. Our issue is predominantly regarding the poor value for money and inaccurate hotels.com listing. We are a couple on our honeymoon in Japan. We booked the only room available because we wanted to stay at this hotel given the unique machiya atmosphere. But the moment we walked into our room at Nazuna Kyoto Gosho, we were disappointed. The room was dark, poorly designed/furnished, dusty, and there was a very irritating and constant noise from a bathroom fan driving me crazy within a few minutes. Moreover, the hotels.com listing indicated there was a private outdoor bath (not true) and free breakfast (not true). The room had very abrasive overhead lighting and the lamps in the hotels.com photos had been removed. And the tv was in the entry foyer but there was nowhere to sit in that room rendering the tv useless. We were very upset, so the hotel staff switched us into a different room that was more acceptable. We appreciated the staff working with us to resolve the disappointment of the first room. (But even the nicer rooms had weird design flaws like no towel racks in the bathroom). Regardless, there is no universe in which this hotel merits $600-700 per night (i.e. same price range as Four Seasons Kyoto). I regret splurging on this hotel. Pros: great location with easy access to transit. Lots of great Izakayas nearby. Quieter, less touristy area.

Perfect

We had an amazing experience here. Highly recommend!! Staff was so nice and the breakfast experience was so special. The soaking tub was an extra bonus. Definitely stay here.

Excellent experience

A truly incredible stay for our honeymoon. Breakfast and dinner are exceptional.

My wife and I stayed three nights at Nazuna Kyoto Gosho for our last stop in Japan. The overall experience was wonderful and the staff could not have been more polite and helpful with our every need. Room-well appointed and had everything we needed for our stay. Great spa like bathroom, nice bed and a sitting area. While it felt traditionally Japanese, it had all the modern conveniences we were used to. Food-the food was wonderful and cooked sukiyaki style in front of you for every meal. We only had dinner there one night which was a great experience but glad we had a chance to explore other restaurants We did eat breakfast there every morning and while it is not a traditional western style breakfast it was fun to try something a little different—-grilled steak or fish, grilled vegetables, rice and miso. Our only complaint with the stay would be the in room massages. After days of walking around Tokyo, Mt Fuji and Kyoto we wanted a little relaxation and decided to book an in room massage. They were not massages at all but lighting pressing on your back covered in a blanket and towels for 1 hours. My wife and I were both a little irritated as it felt like a waisted hour when time is precious. I would recommend finding a massage studio outside of the hotel to anyone who really wants this service. Side note….we did stumble upon a little restaurant/wine bar called Chrome a block away. If you get a chance, go!!! Amazing food and wine!!

The building and room were an incredible mix of old and new. The service was amazing. The food for breakfast was great. The staff went above and beyond when they noticed our stay included my wife's birthday. We're already planning out return trip to Kyoto and Nazuna Kyoto Gosho.

Really enjoyed our time here. Staff was incredible! Room was beautiful and breakfast was not only delicious, it was an experience. It was so relaxing, and far enough from the hustle and bustle but close enough to venture out. It was the best way to end our Japan trip. Thank you everyone at Nazuno, we will stay here again!