as always naseem four points has always been a great stay never dissappoints ! would highly recommend for families and also couples and singles great prices and great location with supermarket nearby coffee shops and masjid Rajihi behind the hotel

Good service

Clean and good breakfast

It was indeed a very comfortable stay. Breakfast was superb. Very cooperative staff.

The bathroom they showed in pictures at booking time was wide , but the actual bathroom in the room was very small and was inconvenient.

CLEAN, COMFORTABLE AND EXCELLENT CUSTOMER SERVICE

Good

Great

Great hotel with amazing breakfast and friendly staff.

Bad

There is a shuttle service every 30 minutes 24/7 from the hotel to Kaaba and back. Just remember your drop off point. If this is your first time, you may easily get lost. This should be the best selling point for the hotel. There is plenty of parking spaces. The front staff is pretty good. The person (forgot his name!) who checked us in was very professional. He has couple of degrees from the US (UCF, U WA) and is a very nice person. I would highly recommend this hotel to anyone and would not stay anywhere else.

Thank you Ahmed

Spent an hour trying to find the shuttle from the Haram to the hotel. Called reception but could not get adequate information on it. Finally ended up taking a taxi to the hotel. Arrived at the hotel half an hour after checkin time and waited almost two hours to be given a room. Was told the room was still being cleaned. I asked for water during the wait and was told that they didn’t have water. Did not expect that from a Marriott approved hotel.

The hotel service this time around is just on the average most especially the cleaning of the room. One has to call them everyday before the room is cleaned. Something should be done about this.

amazing stay

I have stayed at this hotel for two consecutive years. I have found it the best price for its service and convenience. I will definitely keep coming to this hotel.

Close to Rajhi Mosqu and walking area.

Amazing hotel, ease of location. Comfortable after umrah

There are some pro and cons ,hotel good ,clean comfortable,breakfast rich,some cons location far from away haram ,there is shuttle every per hour however return from haram a little bit problematic especially evening,sometimes I have used millenium shuttle,bus return frequency a little bit confusing and inconsistent ,for room i have been 5.floor ,there is noise coming outside on the roof equipment ,its working 24 hours ,if you are very sensitive for sleeping like me ,its very annoying

Everything was clean, the food was delicious and all the staff were helpful

It’s very nice

Surprised that the internet was slow and the bathroom was very old and not in good condition.

Pros: The hotel is in very good condition and clean. Breakfast is very good. Cons: - Bathroom was very small

Awsome!!

Everything was good. But the Wi-Fi did not work most of the time and I needed at the time because I was from another country and did not have service

Overall happy with this hotel. Here is my feedback: Pros: -Clean and convenient -Staff and service were great -Adjacent to Al-Rajhi mosque - heard Azaan all five times - music to our ears! - Starbucks, Dunkin and Danube (grocery store) all within a few steps of the hotel -Breakfast Buffet was super - great options and great service - you have to pay for it but it's absolutely worth it! -Bathroom had a proper shower area with handrails (they even had a cloth wire to dry clothes) - convenient for elderly guests Cons: -Location is farther away from Haram so shuttle or cab were absolutely necessary - the shuttle dropped us off about 10 minutes walk away from Haram -Ordering food as part of room service was not the best option as the food choices were not many - we had diet restrictions so that made it a lot harder -Rooms do not have microwave so bringing food from outside so we can warm it up was also not an option -Laundry service is not what you think of in western nations - there is no washer or dryer - you only get dry-cleaning service which you pay for per garment Saudi does not have the concept of laundromat / washers and dryers for public use. Dry cleaning is your only option! Something I wish I had known before our travel. Hopefully that helps someone. Pack clothes accordingly.

Welcoming associates

The hotel is amazing. This is my third time staying in the hotel. The services have been very excellent. Movement to and from HARAM is made easy by the provision of routine bus for the trip on hourly basis. Overall, the services of the hotel is in line with the standard of my expectation.

This was my second time staying at Sheraton. They checked us in very late but we were also allowed to check out later. The two things we didn’t like were that most of the towels were not clean. The white color on the towels turned into gray. The second thing, the Wi-Fi in the room was so slow that we couldn’t use it.

Not worth it Lower your expectations The customer service is bad Room is not clean enough There is no enough supplies and so on

Amazing hotel and I will definitely come again InshaALLAH Highly recommended for families

This hotel is far away from the Haram. Please consider taking taxi when the hotel shuttle service is not available.