I had a great stay at the Fairfield Inn, the hotel was very nice and clean. The location can't be beat. It is close to MSG and Times Square. The staff were very friendly, especially the front desk. Julio helped us out and was very helpful in answering all my questions and giving me all the details of the hotel. There is a garage parking near by, a couple blocks away that the hotel validates. The breakfast was okay, coffee was really good. Overall, I would stay here again!

Great location, friendly staff very helpful. It was crowded, that is a good thing. Breakfast was excellent and well stocked. Great view.

Great hotel with super service. Breakfast very good to be USA. Little but noisy but nothing missing and they filled everything up all the time. Music one evening and happy hour! Close to most things and Penn station

I was moved to two different hotels- with smaller rooms, never stayed at this hotel and was charged twice. The hotel i was put in was so small i could barely fit my suitcase with me inside of it. Horrible experience and stay and management acts like moving me twice was not a big deal- as well as charging me twice.

This is my second time staying here. I have two, completely insignificant complaints: there’s no water past 10pm. I’ve always been able to get it from the bar, but it would be awesome to have it readily available after a long day! Also, the lobby is significantly perfumed. I understand, you want people to come off the stinky streets of NY to a fresh smell, but it’s so, so strong.

Pros: extremely clean facility. Two queen beds were very comfortable. Nice blackout curtains and windows screened out all street noise. Very friendly and accommodating staff. Housekeeping was great at not disturbing our belongings and tidied everything daily. Hotel is nicely decorated and has a big open lobby and free happy hour. Cons: like many NY hotels, the rooms are TINY. This room didn’t have any drawers, only a chiffarobe with a lower shoe area and hanging storage. We stacked things up and made it work but would have been nicer to have more space to unpack a little. Not even room to lay two suitcases out (one suitcase was huge, though). Also the free breakfast isnt super delish. But it’s free! The paper plates were not very appealing. But you could grab some cereal or a bagel on your way out. There are only two elevators that go to the upper floors and there was a lot of waiting around. Overall great experience and would recommend this place to others, particularly bc of its proximity to Penn station.

The hotel itself and the staff were great. I just got put in a bad room. The bathroom door was broken and it was located by storage closet that was accessed all day and night , making a lot of noise.

Great location, view, service and staff.

Our stay at this property was fantastic! The front desk staff were super friendly and professional. I think the hotel has a great amount of amenities to offer from laundry to breakfast and suitcase storage options during your stay. The area is extremely convenient to walk TS, food options and it is next to Penn Station allowing you to ride pretty much all the subways available. The rooms are small when compared to hotels in other states. While this is not ideal, one must understand that NYC is limited in space. I will be back to this hotel for sure.

Great location, friendly staff. The room was spacious and clean, we enjoyed our stay and will surely stay again.

Loved the wine tastings and live music at the bar area

Location, Location, Location

Friendly fast service free breakfast and Greta entertainment in the bar lobby

The staff was very nice. The breakfast was very good. The hotel location is excellent too explore the city.

Hotel is excellent for walking conditions in time square….make sure you check out kevin at the bar he is excellent drinks on point !!!!

The staff was extremely friendly and went above and beyond throughout. 5/5 I'd recommend this place to family.

The good: the room was extremely clean! Housekeeping did a wonderful job refreshing our room! A-1! The so-so: The breakfast was mediocre- at best- and had the same offerings. The only hot options were eggs, potatoes and sausage patties or links. The breakfast area was large and did a good job of the masses! Bonus points for having a small area outside to eat! The bad: The elevators. The lobby and breakfast area actually serves Fairfield Inn *and* their sister hotel Springfield Suites. But the elevators only serve their designated hotel - so two for each hotel. The elevators were always busy. But we made the best of it. It was never more than a 5 min wait and the crowds always observed the "first come, first served" mantra. (Yay humanity!) But at the time of our departure, the elevators went haywire. We waited about 15 minutes and nada. We texted our travel friends who were a few floors down to see if they had any issues and yep, same story. So, we walked 20 floors down with our luggage. As we went down the stairwell, we looked through the stairwell door. One floor had people lined up to the B stairwell door. Anywho, we made it down. Hot n sweaty and 40 minutes off our departure time. We checked out and told the attendant of our elevator adventure. Her only comment "we're having an engineer look at it." No apology. The attendant who checked our friends out told them they should stay at Springhill Suites next time because their elevators aren't as busy. Say what? LOL!

Reserved two rooms one for me and my daughter and the other for her two friends. The breakfast is OK with lots of options. Very crowded though. Great location. Around the hotel there were some people, but this is not that unusual for New York. Rooms were small, but not horribly small. didn’t get housekeeping every day.

I would stay here next time and strongly recommend my friends. Breakfast is very good. Staffs are well trained and courteous.

View was not great from the room.

Great location in midtown Manhattan. Easy walkable access to most tourist sites. Close to a subway station. Staff was excellent. Breakfast buffet was decent, thought ususally crowded. Only complaint . . . the elevators are VERY slow.

Everything was excellent I only have two points: there could have been natural Joghurt and better eggs at the breakfast but the rest was good. Also why does everything have to be plastic that is not very ecological and feels cheap.

So close to everything

Excellent location. Few steps from Timesqare, Penn station and for quick bites.

Staff is friendly, professional and kind. Property was well kept and clean. House keeping was attentive to our needs. Breakfast was good. Our floor was pretty much quiet except for someone constantly slamming their door. Justine the assistant front desk manager was kind to help my son and I with an extended checkout due to my sons flight leaving late then being canceled unexpectedly. Luv this place! Will be staying for a 3rd time when I return to NYC.

The staff were friendly and the hotel is close to subway and walking distance to time square. The bar was way overpriced. There are convenience stores close by to buy beer wine or spirits.

The hotel was ok. The location was fine. The staff were friendly and polite and the room was spacious. I found the smell of the hotel overpowering. It appeared to be some sort of cleaning fluid to mask the drains. It must be industrial strength and used as if it was going out of fashion. Breakfast was ok but lacked healthier options. Also I am very conscious of the environment but eating off paper plates at breakfast with plastic knives and forks that wobble does not deserve a rating of 10. The amount of rubbish that was not placed in the recycling bin I wonder how environmentally friendly this attempt really is. Carpets were worn in places and needed replacing. Compared to The Pearl Hotel which I stayed in last year The Fairfield inn and suites comes up a little short. All in all the hotel is absolutely fine if you are looking for somewhere that is ok. It is not a luxury hotel , but then again I don't think it pretends to be. I would rate 7/10

Good location close to subway and heels square. Lots of dining options and easy walk to Times Square if not taking subway. Hotel was clean. Staff were very friendly and helpful. Breakfast was great! Only negative was the elevators. Wait time in the mornings. 20 minute wait was typical. However despite that, I would stay here again because of all the positives!!

The front desk service was good. The airport and travel services were good. It felt safe. The breakfast was good. Overall it was good.

Stay was comfortable and restaurants are easily accessible. Very convenient yo close by shopping, food, events and all attractions

Really Near the White House and the national mall, and they have cookies

The fragrant smell of the property was the thing i like the most, it was very pleasant, welcoming, and relaxing.