The hotel is in a great location, staff was friendly and helpful. Elevators get quite jammed during busy hours, so you have to plan ahead. Rooms a little tight but I think that’s expected in most NYC properties as well as a steep price point. An overall very good experience either way.

The hotel has a fantastic location, making it ideal for exploring the area. While the room was smaller than expected, it was comfortable and featured a generously sized bed. Breakfast, however, was a chaotic experience due to the limited space in the dining area for such a large hotel. After our first attempt, we chose to take food to our room, and it wasn’t something we felt eager to wake up for again. The elevators were often busy, resulting in long waits, though being on the third floor allowed us to use the stairs easily. Noise was not an issue despite our room being at the front of the building. Overall, the hotel offers comfort and convenience, but better dining arrangements and elevator efficiency would improve the experience significantly.

Had to walk down 21 flights of stairs two days in a row because the elevators can’t handle the traffic. Waited 20 minutes before I finally gave up and took the stairs. Took a cold shower because there was no hot water in the morning during the morning rush. The free breakfast isn’t bad, but there’s not enough seating so there are people just standing around with plates of food and nowhere to sit. For what I paid for this room (NY in December) it was rather disappointing. Should have paid a bit more and avoided the issues.

Very disappointing stay. The staff is wonderful but the hotel does not use enough people to service all guests. We did not have hot water on any of the 3 mornings we stayed there. We told them about the first day, and it was fixed in about 30 minutes, second morning the same thing happened but we made do and told the hotel about it, they assured that they will take care of it, but on our third and last morning again no hot water, this time we could not overlook it as it was very cold. it took an hour to get it working, 3 visits from 2 engineers. Rooms are very small without any place to store belongings, like shelves or drawers, making it impossible to get room cleaned, since were living out of our bags. 4 elevators are not enough for the 40+ stories and getting out for the hotel in the morning was very difficult.

+ very good location + may borrow an umbrella if raining + good room condition - small breakfast area

Breakfast zone too small and too crowed at all times. Food options very limited. No hot milk and at all and just a microwave for all guests

The elevators are space too far apart-can’t tell which one is arriving. Was advertised as happy hour yet my drink cost regular price. My room was in a corner where I had to squeeze past linen cart.

We were there for two nights no one clean the room or refresh the room for the whole time