ห้องพักสะอาด กว้างขวาง ทำเลที่ตั้งดี

พนักงานทำเตียงกะกลางคืน ตัวเหม็นมากถึงมากที่สุด ห้องพักสำหรับแขกที่มีสัตว์เลี้ยงกับไม่มีสัตว์เลี้ยงควรแยกกันให้ชัดเจน ส่วนตัวเคยมาพักหลายครั้ง เพิ่งเคยเจอครั้งนี้ที่สัตว์เข้าพักด้วยได้ตกใจพอสมควรเพราะ ไม่ทราย ถ้าทราบคงไม่พัก เพราะเด็กๆแพ้ขนสัตว์

Room was clean and spacious for the requirements. The layout of the hotel is quite good with open verandahs between buildings. The use of the courtesy bus provided great opportunities to explore further.

The open sections between floors allowed for noise to travel easily. Whilst some staff were excellent I found that the level of service provided did not meet expectations in other areas. Understanding the need to cover costs as a non-alcohol drinker the 500% markup on soft drinks is extremely over the top. (SGD$10.00 for a can of soft drink). This would make it very expensive for families with children. The grounds of the hotel appears to be dated and this may be as a result of the new construction being undertaken adjacent to the hotel.

I stayed over at Sofitel Sentosa from 1st - 2nd June 2024 with my partner and toddler. I arrived around 2pm to register for check in but was informed that the room wasnt ready until 3pm, so we went to have our lunch. The registration process took almost 25 minutes (bear in mind that i have already paid upfront at an earlier date), however the staff at the check in counter was so incompetent and slow and she (name was Christine if i recall right) seemed like she wasnt confident at her job. At 3pm, i was told that my room still wasnt ready and there was a long queue at check in, not suprising since mine took over 25 minutes earlier! I asked her if my room was ready, she said no and asked me to speak with another person at the lobby. He apologized and mentioned that it was full house the prior day (not an excuse at all). I had to wait another 30 minutes just to get my room key, and i had a young toddler with me that was already very uncomfortable at that point given that we were there earlier. It was a horrible experience and although they did give a later checkout the next day after i demanded for it, i dont think its a level of service that a luxury hotel should provide its customers. Their check in process is really bad during peak times and they should hire more competent staff to do this job. The room also seemed rush and they forgot to put in laundry/trash bags, toothbrush and tea bags. I definitely will not return for another stay here at Sofitel given their service has declined so bad since we last came in 2022. Not recommended at all

Same as per above

Nice tropical feeling, aesthetically good, big pool

Extortionately expensive, uncomfortable bed, lack of reasonable food options

The outdoor feel.

The furnishing is a bit old and there’s no baby pool area for the kids to play.

餐食很好。环境也很好。

Hôtel agréable / pedifish sympa / belle piscine

Hôtel vieillissant qui mériterait des rénovations. Wifi qui ne fonctionne pas bien du tout même à la réception…

Very happy with the bedroom. We booked a luxury garden room as it had a bath and a separate shower. Breakfast was not included in our room rate - this was a little pricey to pay for separately each day, especially if you eat very little for breakfast. May be a better option to purchase in advance when first booking. We found the staff in the hotel to be exceptional and very friendly.

It would have been nice to have a terrace onto the garden but realised that this is probably impractical in Singapore due to the heat and humidity.