TV didn’t work (wanted to move us late at night after my special needs child was already asleep after we had driven 24 hrs straight 1600 miles), two lamps didn’t work, hairdryer didn’t work (was 40 degrees next morning)outlets kept nearly frying our phones so we couldn’t charge them, and I requested a first level or handicap room at booking (I have MS, son has severe autism/host of medical issues) and we got a 3rd floor room and elevator broke so we had to walk our luggage and everything down “slick” stairs. The motel 6 I have stayed at last minute there was far nicer and friendlier and cleaner (floors here were damp, horribly stained). Just overall awful, oh, but the refunded one night per “their rules.” Pretty sure ADA laws would say otherwise. Disputing it with my bank. Each day it was something and just got worse over the 3 days we stayed. If it wasn’t so hard to move a special needs kid/our luggage down three flights I would have checked out sooner. Didn’t dream it would just go from bad to worse to impossible. Pics of floor of our room when we walked in.

Hotels mostly clean some stains and marks on the shelves. Hair dryer not working but everything else was good. Finding room was confusing.

The room was ok clean, but very old. We did not shower, just didnt think that the bathroom was very nice.

Our stay was good but the lock wasn’t working the door was not secure we didn’t feel comfortable. We did walk down as. Ask for help and the front desk was very helpful and offered us another room for our stay.

We were really disappointed in this hotel. Yes the hotel did a makeover of the rooms with new bed and new furniture but they did not update anything else. Our toilet did not flush the first night and mainteance had to come and fix it the next day the toilet was working but then later in the night the toilet stopped working again. The hotel just offered to move rooms but we were already settled in and my husband messed with the toilet and was able to fix it. Also the shower was not draining and my husband had to fix that. Ice machine was not working on our floor. We were hoping that with the renovations it would have been a good stay but it was not

Receptionist wasnt inviting. Parking lot, stairs and halways were as if building was abandoned.

The front desk told me that I had no reservation even though I had paid and showed the receipt. They refused to give me the room. It took 2.5 hours on the Expedia customer service website to resolve it. The firdst three agents said there was nothing they could do, and it wasnt until the fourth agent who finally resolved it. Meanwhile the hotel manager kept repeating that I hadnt paid and refused to give me the room even though I had the reciept from Expedia. I will never use hotels.com again.

Good location, right next to ihop and Starbucks lite let walking distance. Nice and quiet. Room was fine. Customer service was outstanding. Breakfast was good as well