Inside renovated and looks nice. Comfortable mattress and linens in a spacious room. Outside does not necessarily look like a hotel and does not match new renovations inside. The restaurant is closed Sunday and Monday which I wish I’d known prior to my stay.

It was a amazing experience Victorian rooms staff was supportive professional caring attentive Amazon customer service I would recommend this hotel

Very accommodating especially with late late night check in.

Initially the hotel looked really nice and welcoming. Once in the room for a while it became very hot. The AC was not cooling the room off. We manually turned down the thermostat to make sure it was at its lowest temperature. We then reached out to the front desk for a fan. Staff said they’d look for one but then never got back to us. Both my husband and I woke up several times though out the night sweating and trying to catch our breath. Yes it was that hot. Come to find out the next morning that they put the heat on throughout the hotel because a guest said they were cold. Never were we offered a new room (apparently the rooms on floor 2 were cold) or given a heads up when we checked in. When we spoke to the front desk staff in the morning they were very dismissive and stated that they were not working last night and what would you like me to do about it. During breakfast we heard other guests complaining that they slept terrible last night because of the heat. At checkout my husband also gave them a heads up that the AC filter was filthy and still gross after we attempted to clean it. A manager or owner happened to overhear our conversation and apologized for what happened and offered to partially comp us for the room. The front desk staff then attempted to apologize and say that they should have responded differently. Overall it was a nice hotel and restaurant but given the initial service we received we will likely not be coming back.

I absolutely love staying here. Not only is it very clean, staff goes the extra mile with service you don’t see anywhere else. The lovely restaurant within the hotel is a rare fine dining experience. Plan on visiting again soon!

I would come back. Nice place.

Awesome property and amenities.

The hotel is beautiful but the room smelled & should have been cleaner, especially because of its reputation for being one of the nicest hotels in Concord.