Hotel staff were very friendly and provided good service.

You have pan hangers hanging out asking for money. The toilet was broke, Check in was not available until after 6 pm . The staff was shorthanded .

We enjoyed our stay but we're late checking in and weren't able to get a late check out. Breakfast was delicious though

Everything

You have one bright and amazing employee, Pam! She absolutely made my day with her music, kind heart, beautiful voice, and good food. Everyone should strive to be like Pamela!

Was a place to sleep. The pictures are not representative of the actual condition of the rooms and property. Breakfast was great though.

The area is a little sketchy but convenient to where I needed to be. Bathrooms are in desperate need of updating. The tub faucet in my bathroom leaked all night.

We chose this hotel because it has decent reviews online. We came down to see our son graduate from Ft. Moore. First impression, it is difficult to get to from the light and there’s a sketchy used car dealership next to it. The lady at the front counter was nice. We were given a room on the 3rd floor. The key card would not work on the door lock. There was no light at all. So, we get back on the elevator to go down and the elevator does not move at all. I pushed the button to open the door again and it was stuck for like a good couple of minutes. Thankfully, it opened and we were able to get off the elevator. We took the stairs down to the front desk and asked for a room on the 1st floor. The lady at the front desk obliged. The room on the 1st floor was dirty and smelled like urine. We were upset and left. I contacted the front desk requesting a refund since we were not staying. The lady said that she would work it out with Expedia, since we booked through them. I contacted the Expedia Travel Agent, she contacted the hotel and they denied my request. I couldn’t believe that they denied my request after all of that. I DO NOT RECOMMEND THIS HOTEL!

The property was clean quiet and felt safe The staff wet above and beyond and very friendly. I stayed here alone the property was clean and very accommodating best in its area for sure.

I felt safe. The staff was friendly and knowledgeable. The hotel was clean.

Stay was very pleasant. Only exception was people in the parking lot making noise waking me up between 3am and 4am.

Nice checkin

The property is near every thing. It is clean and the staff friendly.

THE RECEPTIONIST WAS VERY NICE WHEN CHECKING IN. DURING THE STAY AT THE HOTEL THE WHOLE ENTIRE STAFF WAS VERY FRIENDLY. MY ROOM WAS AWESOME.

The room in the staff were exceptional

Staff very good always left breakfast with a smile

hotel was clean and updated very nice breakfast - much to choose from not just cereal and toast/donuts very nice comfy rooms - plenty big we had a full couch / bed with two queens lots of room lots of hot water and just a nice hotel

The staff was friendly and helpful. Hanna at the front desk was always helpful and welcoming. Breakfast even had a singing staff member which we liked. Good size room convenient location to many areas of interest and restaurants nearby. I recommend

Staff is very friendly. Hotel is very clean.

Property was clean and good breakfast would recommend.

Ok

Clean

Just what we needed

Everything was perfect

I love the girl at the services desk super nice, very friendly, make you feel very welcome. I love immediately you get in smell so clean the lobby and the room it was very clean

Vanessa at the front desk was very knowledgeable,friendly,and professional. Shon the cleaning lady did an outstanding job!! The room was very clean and the king size bed was very comfortable. We would stay there again, nice location!

The staff was excellent, especially Pam, who worked the breakfast area. I have never seen anyone who enjoyed their work more than her. She sang beautifully while stocking the condiments, and spoke to each of us personally, thanking us for our business. The hotel was clean and well kept. The only complaint I have is that we could not adjust the temperature in our room because the controls were locked. The thermostat said that it was set on 68 degrees, but it was much hotter than that in our room. It was very difficult to sleep because we were uncomfortably warm. I ended up buying a small fan and setting it on the nightstand to circulate some cooler air. I’ve never stayed in another hotel where we had absolutely no control over the temperature in our room.

The front desk staff was superb….we had to check out later than 11:00 and they had no problem extending our checkout time to 1:00…..very clean rooms…..the only complaint is the beds are really high and hard to get in for those of us that are vertically challenged!

We had the best breakfast, the food was excellent! Also, the breakfast attendant Pamela was outstanding!! We feel that she went above and beyond the call of duty to make sure that we had a great breakfast and she was very friendly!! Pamela is a very dedicated employee and she made us feel very welcome! This is our first time to visit Alabama. The Holiday Inn Express was very clean everywhere!! The room was spotless and the King size bed was sooo comfortable!! We were also very impressed with the Manager Casey. She was very friendly and knowledgeable! We definitely will stay here again!!

My start went very well 5 stars all around staff very nice and helpful

Great

Polite, helpful staff Clean rooms, parking close to hotel room