Fabulous location. Chic modern hotel. Great rooms, well appointed. Only downside is getting £100 taken out of my account on check-in. Then not getting it back for 5 - 7 working days...

Great location - clean room, fully stocked fridge and snacks, comfy bed, nice bathroom, clean and tidy. We didn't receive our welcome drink we were promised - they even gave it to the couple in front of us and then deadpan ignored us! cheeky.

The Velvet Hotel used to be my favourite place in Manchester to stay, having been a few times. I've always recommended it. But this time around definitely fell short. I paid over £400 for a night in one of the suites with a bath in the room. The best part was being able to check in early - that was appreciated and helpful although no welcome drink as I've been used to on arrival (the little things matter). The room was absolutely lovely and nicely presented (needed a good clean though as there was dust all over the walls and the waterfall shower didn't have all jets working as it was clogged up- I quickly scrubbed away the limescale and got it fully on (but again, the little things). The carpet needed a good clean as well. Slept soundly with no issues. In the morning I thought I'd make myself a coffee and a tea, but there was No mugs, no milk, no coffee and no tea in the room. I went down to reception and asked and was given a coffee pod, two teabags and two mugs. Still no milk and there was no offer to bring it up. (the lift was out of order as well so a lot more walking). The next thing was having a morning bath (I'd paid over £100 difference to get a room with a bath). It was our 7 years anniversary so I wanted to make sure it was nice. The plug didn't latch so you couldn't run a bath. On check out we told reception this and was given a very half hearted apology. I think I'm really disappointed by how it's gone downhill and the lack of effort to make it up.

Bed fine Room ok. Noisy outside and inside with rude guests - not hotels fault that. Noisy area. Asked twice for tea and milk and glasses not taken and replaced from clean.

Very friendly and helpful staff very clean and beautiful hotel rebooked already for New Year’s Eve

Our stay at The Velvet Hotel was lovely from the moment we arrived to the time we left. Check in was really quick and efficient and being given a glass of Rosé Prosecco to drink while we were checking in was a really nice touch. Our room was lovely. Spotlessly clean, well equipped and really comfortable. My only observation would be that because we were on a low floor the noise from Canal Street below was quite noticeable when we got back to our room after being out for the night. This wasn’t an issue for us, but light sleepers may want to ask for a higher floor or bring ear plugs with them.

Nice stay overall but let down by a couple of things. We ate in the brasserie on Thursday night but the service was very poor. Slow, didn’t take drink order until the food order and didn’t offer us a dessert or the bill. We had to chase this. We were in room 26 and it was a bit tired. Loose tiles on the floor in the bathroom, A lot of scuffs and marks on the furniture and the carpet could do with being replaced as it was worn. The TV also didn’t work properly. Freeview channels were constantly glitching. The bed was very comfortable and the rooms were quiet. The area was nice and central but we wouldn’t stay at this hotel again.

Absolutely gorgeous hotel in a great location