very limited services

The photos provided are from the common areas only. The rooms are not quite as luxuriously appointed. We had a top floor room, previously the attic. The room was simple, but relatively spacious. There was not really a seating area. The bathroom was beautiful and had heated marble floors. There was street noise in the morning from garbage trucks, but otherwise it seemed to be a quiet street.

Some of the staff is completely clueless

We loved this hotel! Rooms were beautiful and the location is fantastic- very walkable and centrally located. Breakfast was excellent.

This was absolutely the worst 5 star hotel we have ever been at. The room was old and dirty. Old and outdated is one thing, but dirty and full of dust is just unacceptable. We had major issues with the shower drain, water came all the way up till the room and into the carpet. We notified them multiple times, and nothing was done. We had to understand they were a small boutique hotel and getting somebody to fix it was not that easy for them they said. Nothing was done to make up for the horror we had with every single shower moment, except for ‘we are sorry’ but words don’t mean anything if you spent up to $600 a night!!!!!!! Ohhh and when I asked for a few extra milk cup (what is offered for free in the room) they informed me with check out that because of all the hassle he didn’t charge me for it. Insanity!! They are for free to begin with!!! And then again when I tried to vent all the issues with check out, (after I started that conversation, since they never asked how the stay was) the person talking to, did not let me speak, constantly talking through me and being as rude as he could be. What an awful hotel this was. The only good thing was that the location is great. But that is really really it. If you are willing to spent $600 a night, do yourself a favor and look for a hotel down the street. But by all means avoid this one.

Excellent staff , the manager of the property is professional , very helpful, personable.always available to help , I would rate the experience 5 stars because of their manager Kais

This is by far the worst 5 star hotel experience ever… Wait a 5 star hotel should have WORKING showers. How about this one…. No one to fix problems, why would a 5 star hotel have maintenance team????? Because it’s a 2 star hotel ! Stayed here for the perks. Also many others. The pure lack of management alone is absolutely questionable. My perk was to not shower. No one answered to problems. They do say sorry tho! DO NOT STAY. It will ruin your trip. You will regret it !

We recently stayed here and thanks so much to Alexandre and team. We had the most fantastic stay. The hotel is beautiful and brilliantly placed. The staff were so obliging and couldn’t help us enough. The suites are spacious and very easy to operate. We can‘t wait to get back there.

Incredible hotel in an incredible location. We did not have the breakfast, so can’t speak to that. Boutique facility with about 20 suites. Bathroom is not well lit. Price dropped a week before travel, so value increased relative to other small hotels in the area.

The property is beautiful and well located. The suite was beautiful with plenty of room. Only issue is this is a tiny hotel and really does not have the amenities of a full service five star hotel. They try their best, but there is not a well seasoned concierge with knowledge of securing desirable restaurant reservations, tickets, etc. No lounge/bar on property. Front desk guys brings you requested items like ice or extra towels. No nightly turndown service.

Amazing small hotel, so beautifully decorated and they staff were fabulous. Nice spot to boot.

Great staff, lovely hotel. No real bar or restaurant.

I didn’t be recognized as vip member. I send my shirt for pressing and they told me it will be done within 4 hours. But until i checked out I didn’t recive it! And i asked them to send it to my friend so he can take it but they refused! My shirt took 3 days in laundry just for pressing and they dont want to send it to my friend.

Outstanding

It's a wonderful boutique hotel on a quiet street just off Rue Faubourg St. Honoré which is one of our fave shopping streets in Paris. It has a warm, cozy atmosphere with spacious Suites that can accommodate families of up to four. Since it's a small hotel, staff are limited but they are friendly and helpful. They serve buffet breakfast in the morning but choices are limited so that's one area they can improve on. Overall, it's a great stay. We have actually been here at least thrice already and we will definitely be back!

The room smelled so much of smoke from other rooms. We had headaches and didn’t sleep for three days. Asked to move rooms. No help given.

Shocking staff.. Rude and unhelpful

Stayed 3 nights. At any given time there is only 1 receptionist at the hotel. We were unfortunate enough to have the same insincere one. First night we informed him that 1. We are eligible for a room upgrade and if that is available, 2. The Wifi in the room connects but then it says No Internet Connection. The receptionist informs us he will check on both and let us know that in an hour, and he didn't. The next day when we asked him, he said oh, in that case use this other Wifi connection (he could have said so the first night). In the meantime, he said he has no answer for the room upgrade because he needs to check with the manager, but give him 10-15 minutes to reach the manager on the phone. A few hours later when we were heading out, he still claims he was trying to reach the manager. No 5 star hotels in the world would have a problem reaching their manager within the hour. When we came back again, he didn't have an answer for us again and since there was only one night left, we gave up asking. He had also claimed because it was near Valentine's Day, many rooms were taken, but when we looked online the hotel had a lot of rooms available, and we also didn't below that couples were checking into that hotel 4 days before Valentine's. The other days went Javier and Michel were on duty one morning and one evening, the service was the opposite, attentive and sincere. But sadly that was at the end of our stay. We had booked the junior suite, nice but too small.

Property is in a amazing location. Very nice staff great rooms, and bed is super comfortable!

not enough staff was a problem. very well situated and excellent rooms.

Small luxury hotel and nice room and big and clean Nice area for walking around hotel Staff very helpful and friendly

We stayed in a superior suite on Christmas eve. The only ‘staff’ visible through-out our entire stay was just 1 attendant at the front desk at any given time. We interacted with 3 different male attendants during different shifts. The first 2 were fine, but the 3rd attendant the morning we checked out was disappointing. He did not greet us or offered to help with our luggage. My BF dealt with 3 big suitcases and the attendant didn’t even attempt to open the door for him. He did not ask about our stay or greet us when we came down to check-out. He also reeked of cigarettes and since the space was extremely small, I could smell it in the lobby area, which is very disconcerting for an alleged 5-star luxury property. Now the room was the MOST disappointing part of our stay. Expedia advertised a fireplace in a 430 sq ft room. The only reason I booked this property was for the fireplace on Christmas eve. The fireplace was not functional because apparently, per the 1st attendant, Paris does not allow fireplaces. That’s fine, but do NOT falsely advertise! Also, the room could not have been more than 250 sq ft. I am familiar with Paris standards in terms of size, but again, falsely advertised! The ‘king’ bed consisted of 2 twins shoved together and was very uncomfortable. The bedding not luxurious and on par with what I would expect from a 5-star property. I am a discerning traveler who is very accustomed to 5-star amenities. Beyond disappointing! Beware, 3 stars at best!

We stayed at this great boutique hotel for a birthday weekend. In the lead up to our stay the front desk were extremely helpful in arranging birthday surprises and offering suggestions. On arrival we were checked in Junior Suite 43 - a fantastic size room, with a great bathroom and brilliant free standing bathtub. Definitely one of the largest rooms we’ve stayed in when in Paris. Location is brilliant, very central and walking distance to the best shopping and great restaurants Paris has to offer. The only slight disappointment was the breakfast - being part of Relais & Chateaux we were expecting an amazing breakfast. It was good and great to be served in room, but I would recommend either sticking with the continental breakfast or going out to a nearby restaurant/cafe if you want an American breakfast. Overall a great hotel and we will definitely be back.

Wish there was a bar in the hotel lobby to enjoy a drink

The hotel is in an amazing location!! Very safe and in the best area for shopping. The front desk was very helpful with recommendations and getting car services. The bathrooms were great. Lovely tub and Hermès shampoo and lotions.

I booked The junior suite that showed pictures on Expedia that were not reflective of the room they gave us. It also was not a king bed, but a queen. I was very disappointed with how they handled this, because they simply said it was Expedia’s fault. Since I had prepaid non refundable I had no choice but to accept my situation. It is unfortunate that they bore no blame or responsibility or tried to make it up to us by upgrading us or throwing in a free breakfast. They simply did nothing. It is without question a beautiful property and an amazing location, but they have no customer service.

The Marquis is divinely decorated, tasteful, gracious, as you would want your own Parisian apartment to feel. We love this hotel and its location. There are not a lot of services but we are experienced visitors and appreciate the wonderful luxury of this hotel.

I had originally booked a king bed, junior suite but when I arrived they only had a queen bed available. The hotel made it right and offered to move me to another room with a king bed the next day and for the rest of the trip. I'm happy the hotel made an effort to correct the mistake and make my stay a pleasant one. The hotel and rooms are very, very clean, beautiful decor and in an excellent location. Perfect area of shopping and close to museums. I come to Paris often and will definitely stay at the hotel again.

We were vacationing in Paris before and after a river cruiser on the Seine. This boutique hotel is fantastic. It was the former home of the Marquis de Lafayette and thus also has historical interest. The room and bath were amazing. There were both an Nespresso coffee machine and a kettle in the room. The minibar was extra and be careful about the breakfast. It was no included in our reservation and was expensive. I would stay here again, both for the ambiance of the hotel and the excellent location with easy access to the Metro, restaurants, and shopping. I highly recommended this hotel for a couple visiting Paris.

Fantastic!🌟🌟🌟🌟🌟& so beautiful hotel!! Everything was superb!

Very nice structure close to Place de la Concorde and Champs-Elysées. Amazing room with a lot of comforts and precious furnitures. My junior suite had a terrace too. Very friendly and helpful staff