Connectivity to the shopping mall

The lack of a front desk which essentially means u have to follow the key collection process tightly to be able to ensure a seamless entry between carpark to apartment. That said, more time given between confirmation of room number and key collection mailbox would have improved this greatly except I was there during peak season which made early confirmation of room impossible

direct access to the mall, very convenient location

should have a clock on the living room so that we can just look up to look at the timing, Also, need to have more hangers on the closet

Convenience and comes with kitchen equipment.

Could improve shower drainage. Toilet has a bit of smell.

Troops of Ants crawling out from the toilet corner wall. A discomfort feel and experience. First time asked for identification card copy and deposit payment.

Good location and very clean.

Only one card key provided.

Great location - easily accessible via paradigm mall. Sufficient bedrooms and enough space for family members in the residence. Easy communication with staff via WhatsApp (after booking was done) with clear instructions given for check in and check out.

Only one key was given. So if a family member had to return first, will have to come down to fetch the rest later. Same goes for if a family member needed to go out first.

Luxury beds, location right above mall, customer service was responsive. Would do it all again! Great VALUE for a family to stay together in ONE UNIT.

Neutral

1. Access card to the apartment were given only 1 set. I booked a Three-Room Apartment. There were more than 1 family in the apartment. All of us had to depend on only 1 set of Access card. I had to multiple assist different families up and down the apartment as all doors are secured with the security door system. 2. Most important thing was the WIFI router was not working! We called the management to settle the issue immediately, they promised us to come on the 1st day after we checked in but came on the last day at 2030hrs to assist (3D2N). They knew what was the issue as they even mentioned that the internet fiber was already damaged. When we check-in, the fiber casing has alrd been tempered and in an opened position. I am sure that the Management was aware of this issue before releasing the room to us. But they "acted" blind and proceeded with releasing the room to us. Recovery service was expectedly slow! I had to spend hundreds of RM for using our mobile data. I had to work and attend online meetings during my stay. My parents and the kids, I had to purchase them mobile data. Even the TV couldnt work as it's only possible when the wifi is connected. Our stay at this homestay was dreadful! How can demand a refund to cover the mobile data costing which I have spent???

Breakfast at the mall downstair is good enough for us. Location is very good with many shops and restaurants all under one roof. We love the rock wall and cinema as well. The perfect place for our short holidays.

The location was great. Easy access to the mall. The place was clean and the facilities were in good condition.

The floor was a bit popped.

The location was fantastic. My kids love it.

Returning the key was a bit frustrating but has nothing to do with the unit management. It's the design of the whole road access system.

Proximity to shopping mall

TV remote was already damaged when I checked in . The staff took 1 day to replace it but the they gave the wrong remote model that doesn’t pair to the TV

So comfy and tidy. Easy access and comprehensible instructions for key collection.

Located next to Paradigm Mall. Have lots of Restaurants which halal foods and movies at GSC Paradigm.

After we check-in on Saturday around 5pm, in the group chat created by staff, I make a request for late check-out at 2pm on Monday 22 Jan. The staff reply stating there's late check out charges and to put the said amount in the unit or in mailbox. I acknowledge and agree to it. On Sunday 21 Jan, the same staff send in message and state that the check out time is at 11am and cannot extend till 2pm. Reason being that she had accepted another booking for that day. We are a bit upset with the way she handle this.

Location was great with the mall attached to the apartment

Utensils and soap gel looked a little dirty

Value for money, ample space in the apartment for our families Residence is close to a big mall.

Only 1 key per apartment. This caused inconvenience as we had 2 families with us. Parking lot assigned was far fr the entrance. Our drivers happened to be senior citizens & they found the distance of the car far when we needed to collect things fr car

Clean & neat

The correct Carpark exit was difficult to locate. We took a wrong turn and ended up on the expressway instead of going to drop off the Card key at Paradigm Residences mailbox.

It's just next to the mall. Easy access.

Only 1 access key that make it very inconvenient.

Clean n comfy

Too little pillow, 3rd room blanket too thin. Television channels were not entertaining nothing to watch.Stated that can be allowed check out delay with extra payment but we’re not able to , no luggage place so hv to lug along for the next 3 hrs b4 transport.

Location were great as it connected to Paradigm mall. The apartment do have security and secure tap pass entry only.

Things that can improve 1)Pillow rooms too soft and only 2 pillow. 2) Shower head water small but water pressure strong sharp shooting to your head. Make the toilet wet all over the floor at dry area near to shower screen. If can put extra toilet mat

Location were great as it connected to Paradigm mall. The apartment do have security and secure tap pass entry only. The apartment were clean and acceptable

Things that can improve 1)Pillow rooms too soft and only 2 pillow. 2) Shower head water small but water pressure strong sharp shooting to your head. Make the toilet wet all over the floor at dry area near to shower screen. If can put extra toilet mat

no breakfast, location is good, easy access to the mall.

the house was decent even though we are a lil bit disappointed as it was not as what have been advertised. the tv remote missing an OK button make it hard to use it. maybe they can prepare at least drinking water in the apartment.

Spacious and well located on top of paradigm mall. Perfect for families who do not drive as paradigm mall has everything.

Not cleaned well. When we arrived, the kitchen stove has oil and food stain. Utensils and plates also not cleaned properly and we had to clean it ourselves. Staff only apologise but didn’t offer any solution. Wifi is not usable. Even after log in, the speed is so slow that websites cannot load.

location is good to shop at paradigm mall, distance to JB CIQ is about 20-30min

1. Instead of indicate free toilette, should indicate clearly tooth brush and tooth paste are not included. 2. blanket is too thin, pillow is too low and soft! 3. toilet bowl was dirty with stain when checked in, informed customer service immediately with photo provided. Shocked with their response that the stain is not able to remove ! but in fact able to remove and we did it our own! 4. no hand soup provided in the kitchen ! 5. Water pressure at shower is low! 6. dirt and dust can seen on the wall deco, wall photo stand 7. the floor mat was wet when checked in

NA

No wifi No check in details drilling sound in the day toilet without ventilation hard bed whole family itch after sleep use your own towels as towels provided look very worn and not clean

Nice rooms and great view. Clean accomodation.

Insufficient toilet rolls provided. TV remote controller is faulty and not responsive. Facilities are not well maintained at level 7. Check in late due to lag response of staff. No means to deposit luggage if arrived earlier than check in time. Hard to access other restaurants outside of paradiagm mall nearby by walking due to lack of pedestrian access. Only 1 card key makes it inconvenient when sharing apartment among family.

The location and the space

Only one key card No TV in the room Poor maintenance of the flooring

Easy key collection but only given 1 set of card key, not convenient for 2 families staying in same apartment.

The dining chair not sturdy. Wifi is slow.

The location and how easy access it was to the mall

The wifi was quite slow and when watching YouTube and other websites, it had to buffer for quite a while

Convenient location above mall. Good gym facilities.

I didn't receive any wats app before 5pm a day before check in. Prior to that, emailed about bank transfer of deposit as its puzzling to me why I need to make bank transfer despite being fully charged for the property already. Wanted to get clearer instructions to avoid scam but no clear reply from the property. Waited till 8pm++ ,night before check in before I finally get replies from JB City home. Caused a bit of anxiety and especially required us to have a malaysia bank account for transfer of deposit which I don't have. Luckily a friend helped last minute. Wish all.these should be clearer and warn customers not to book if we do not have Malaysia bank account or touch and go e wallet.

Spacious with kitchen and washing washing machine. Comfortable and clean beds. Value for money especially travelling in big group.

No hooks to hang towels and clean clothes in the bathroom. Might be good to have a door for the shower area so that the floor would be dry at the toilet area. Only 1 access card and 1 key issued so may be inconvenient if not everybody goes out and come back together.

Location. In the shopping mall itself. Room was clean and comfortable.

The WiFi in the serviced apartments is really slow and lagging. We had 6 of us, only 1 access card.