Hotel was good. Pool. Facilities. Located.

Room air con not working correctly so we were moved to up grade. Free. So was good. The food in restaurants for breakfast was more of Indian and Chinese food not western. Unless you ask for it. Poor selection. Really for price paid Got messed around regarding room a lot of confusion by hotel

Great location with access to Universal Studios , the aquarium, water park and other activities . Easy access to the mono rail to move around the island and to get back to the mainland

A little bit on the expensive side .

Clean and relaxing and peaceful!

No microwave!

Lots of choice. Good service.

All good really

Very good location for all our activities at the island. Excellent customer service. Value for money.

Breakfast was combined with 4 other hotels and we had to wait in long lines to get a table, with kids this was very tideous and not a comfortable experience. I had to skip breakfast for second day... Very unpleasant experience here.

Everything. Clean, spacious modern rooms. Awesome facilities and so many free accessories in the room. Free bottles water delivered daily, tooth brushes, shampoo, conditioner etc. check in and out was a breeze. So fast and so accomodating storing our bags once we checked out as we had a long time before our flight.

I can’t fault anything. Everything was perfect.

Was clean, toiletries was plentiful and appreciated.

The sound bar in the room was disconnected from the TV with no way to get it working.

staff were friendly, kind enough to give my upgrade to Junior Suite for free!!! yayyyy..

nothing! everything was perfect!

The room booked on booking, there is no room after arriving at the store, Freddie and Simran help us upgrade to luxury suite for free,very nice， thank you very much.

I hope the poo and gym finish as soon as possible

Location and clean

Universal studios tickets are not included

We arrived around 3 in the morning with 3 very sleepy children and there was a problem with the booking and we had to wait however the manager was very nice and he handled it pretty well, can’t remember his name. I want to thank him for his hospitality.

All good

the ambience

1)there is no bidet in the toilet 2)there is no iron in the room. The steamer is not practical as there is no hanging place for clothes to use the steamer

Room was very comfortable and clean. Location is very near to convention spaces. Ceiling fan option in the air-conditioned room was interesting. Many in-room entertainment options via TV.

Hotel doesn't have its own restaurant (yet?) so daily breakfast walk to Hard Rock was a bit much. Casting mobile devices to the TV doesn't quite work for some apps like Netflix.

the staff were very friendly and helpful. special mention to the bar staff who linked us up with Rock Bar to help us open a coconut we bought from NTUC. the staff also took special care to decorate the room for our anniversary celebration.

there is renovation going on so it was disruptive when we wanted to take a nap in the day. there were also teething issues with the room like shower takes a while to warm up. the breakfast and pool area is a walk away too.