We liked the location of the property as it was close to transport and restaurants. Had free WiFi and internet. Had good restaurant. Staff very friendly and accommodating. Porter very helpful with our outage.

There was no noise curfew at night/morning. Television had no stations that were’t pay. Hard to sleep with all the constant noise of banging doors and loud shouting.

Nice interior, location is good

No elevator 😀 Hassle if you have lots of luggages but they offered assistance to carry our bags. Less option for buffet breakfast especially for picky eater kids.

Breakfast was good with enough choices. Front office and restaurant staff are friendly and accommodating.

The insulation of the rooms are not up to standards. One can hear everything happening outside of the hallway and outdoor including a loud rooster at 4 am. Staff are friendly but needs training. The restaurant staff are not equipped with proper waitering procedures.

Some of the staff are friendly, front desk, cleaner and guard and a guy at breakfast. We had a free upgrade to see the beautiful view of Mayon volcano. Aside of a little mishaps of getting our room ready by 2pm we’re still waiting at 2:30pm upon check in even they knew we’ve been there before lunch time, but the rest are pretty easy. Close to shops, food retail, church and hospital.

If you go for breakfast make sure you come in early like 6am as we made a mistake of coming in at 8:30am and there’s a tiny bit of beef tapa left and she said it will be replaced with hotdog instead bare in mind the breakfast should be up to 10am which quite disappointing. Aside of placing us in a table where she shown us but didn’t bother getting us spoon or fork instead so we get them ourselves from the staff counter. Also the self serve coffee on the side need to be tilt forward to get the coffee out which is very dangerous. Aside of that pretty good food for Filipino or Asian but not much options for western family member.

Good hot and cold breakfast. Staff was friendly and helpful. Manager was very accommodating

No elevator. So many stair steps for seniors and disabled. But staff was helpful and ready to assist us. Thank you

Food was excellent on both restaurants. Staff were very courteous and respectful.

The shower water pressure was really low.

It was very clean and the hotel personal was also very nice.

Very bad price-value-ratio. I‘ve been traveling through Asia for 8 months now and this was one of the most expensive hotels I‘ve ever had in that time. I‘ve expected a lot after getting a welcome drink & seeing the reception such as the excellent google reviews. But what I got was a hotel without an escalator, a superior room without window, no drinking water in the room, a cold shower & a very very poor breakfast. I’ve ordered some drinking water twice and still didn’t get some. Only when I went downstairs the third(!) time and ordered some water did it finally come. Breakfast was the saddest breakfast I have seen in a long time. Firstly, it was cold, secondly, it was almost empty (at 9am) and thirdly, there was almost no choice. The breakfast was supposed to be open until 10am, but nothing was refilled at 9am, after almost everything was gone. At 9:30 the hotel staff started cleaning up. The staff is very nice, but you can expect much more from the service itself at this price. What annoyed me most was that all the food was absolutely cold. Unfortunately, I was not satisfied and therefore cannot give more than 3 stars. I hope the hotel is working on the problems - otherwise I can only advice against it.

Location but the parking so stiff

No Lift going up is struggle, Brief your reception of not asking too much information just verify on ID, Breakfast was no good, dish are salty, egg starion dont Know howto make perfect omellette