The room provided for second day was good and an upgrade

Room provided for first day of stay was not the one I had booked for.

The food is tasty but only less choice, the cleaning of the rooms are very poor, all the furnitures are damaged need to change.

Need more cleaning, need to change the furniture, add more malayalam chanel's in the tv.

Like the greenery

There is nothing that I didn't like still there is scope to make it better with out raising the Price

The restaurant was good and the food was above average.

The rooms where not ready when we reached, the excuse was that the previous guests were late to checkout. Most of the house keeping staff doesn't understand malayalam, they are native Hindi speaking guys.

It's a beautiful day with spring muunnar...full of greenery with birds...my family enjoyed a lot...rooms are well maintained... staffs are very polite...food was very tasty and healthy, especially breakfast.. they have well maintained swimming pool and gym.. children's enjoyed a lot.. thank you so much for the management...keep going... We will come again and will stay in Tree house...

Wifi

Awesome place to spend time with family. Very natural place, where maintained nature as such. Really enjoyed birds sounds and wild squirrel moving around. Very good food and people managing the resorts. Such a huge area full with greenery.. children enjoyed a lot..a must visit for nature lovers..staffs behavior are the best.. Very good photo shoot area inside and outside the resort

Need improve wifi speed

Location, food

The staff gave us a small room instead of a suite and claimed that was the suite. The AC wasn’t working, they tried to make it work for 1 hour and when they couldn’t, they said I had booked a non AC room. When I showed them my booking details then they switched on the AC and it started leaking and destroyed my suitcase which was kept under it. Then they moved us to another room which was a proper suite and made excuses saying this room was not available earlier but now they are giving us a free upgrade. The AC in the suite was also leaking and we could not use it. In the second room, the fan supply was cut at 1 AM (all the lights were on working) then I had to call them and ask them to switch it on. The staff kept lying to us about the amenities saying that they have recently opened the property so not all amenities are available. They even said that booking.com had put these amenities on its own without asking the them. I asked the billing desk person for a discount for all this and his response was snarky as he said “consider this as a gift from me”. Overall a horrible experience.