I was attacked in the middle of the night. Someone perpertrator ringing my bell knocking my door for 3 hours. I was so scared. I called front desk 4 times no answer goes to the voicemail: I left messages that my life is in danger no one came to rescue me. I called Expedia. Expedia agent tried to call receptions, 3 times No response. Then Expedia agent was kind told me to check out And have tax driver come to Scort you. When I went to check out. Young lady came to the reception I am sorry the person was new didn’t know how to respond was her answer. I still didn’t get refund for the remainder nights. Since I was terrorized and I left for my own safety

Amazing hotel and friendly staff. I am definitely going back next time I go to Saudi

Excellent

Thanks

Amazing staff! From front desk to room service all amazing respectful and polite individuals. Very clean and well kept. Will definitely book again when I’m back in Makkah In Sha Allah! 10/10

Many thanks to brother Amro, fantastic service:).

Hotel was close enough to haram to walk, one can takea cab aswell if walking or time is short. On balance for a shorter trip i would have prefer staying closer to Haram.

Was able to have early check in, which was great after a long flight and able to rest before performing the holy pilgrimage. All the staff was very helpful and friendly. Nice, comfortable room. 15-20 minutes walk to the Haram, which is doable but difficult in hot weather. However taxis are easily available All the time at the doorstep of the hotel. Definitely value for money, especially when you consider more expensive hotels close to Haram.

We have enjoyed our stay (Quality hotel, Nice service, The staff are very friendly and pleasant). 20*25 mins walk to Al-Masjid Al-Haram. I wish they would provide a shuttle service from the hotel to Masjid Haram as this was the most inconvenient for us. What's more, if they could pay more attention to breakfast, which is the same every day, without much variety. I highly recommend !!

Nice hotel 🏨 and great employees

This hotel is not far from the Haram which is very suitable I recommend it highly.

Great service from the moment you walk in . Clean and new. Location is good 12 mins walk to the haram. Value for money in comparison to what you pay for in closer proximity

Comfortable and clean room, 25 minutes walk to Haram and shopping centres, friendly and helpful staff, and delicious food.You can book half day if you need to or after check out they are welling to store your luggage for couple of hours. I recommend this place and would love to come again.

Biggest obstacle is that they do not have a shuttle. I would recommend for the property to partner up with other hotels and this way they can share the cost .

The room had reasonable space, pillows were very thick and stiff though. Bathroom had strong pressure head with shampoo and shower gel. Coffee and tea option was there. Iftar buffet had a variety of warm meals and salads. Staff were very efficient in replenishing the food and clearing out tables as well as welcoming guests despite the extreme crowding due to the timing ( last ten days of ramadan). Location was good close to supermarkets, it was a 30 minute walk to the haramein.

Wonderful stay

Excellent place to stay, extremely clean compared to others within the same neighborhood, also enjoined dining there. Checking and checking out process was flawless and swift.. we would like to express our sincere gratitude to Ghaidaa at front desk who went far and beyond to get our room ready swiftly

Property was good about 30 minute walk to the haramein. Rooms were clean, good size, coffee and tea as well as complimentary water. They did have a laundry bag which was misleading as they do not have that service. Our room had a nice view of the clock tower. Bathroom was in great condition excellent water pressure, two types of shower heads. There was shampoo and body shower provided as well. The Iftar buffet was ample there was a big selection of hot meals, also a big selection of salads, desserts and beverages. Both tea and Arabic coffee was available. As this was a very busy time last week of Ramadan, so very crowded but restaurant employees were very efficient greeted people nicely and offered them tables. Plates were cleared out right away so that you can go for another round to the buffet. Buffet was replenished right away. All in all it was very good.