Nothing

Owner phoned and started making some dodgy excuses an hour before we were due to set off. He refused to cancel or communicate through the app and told us it was cancelled but kept telling booking.com the property was available again. We spent six hours on the phone to customer services on Friday night, after this got us nowhere we ended up forking out another £700 for accommodation, of which we are still awaiting a refund. The scammer was trying to put on a posh southern accent on the phone which sounded ridiculous. This accommodation needs removing from the platform.