Difficult for taxi to access the hotel. They are very short staffed and unfriendly. There was no bell boy and we had to carry the suitcases by our selves to the room. Breakfast was very generic. No coffee machine, no knives set up either. Poor quality food. Egg chef was late by about 15 minutes,every morning too. Very disappointing and definately not 5 star standard.All the staff unfriendly. Bed and pillows uncomfortable too. The only good thing was that it was close to haram. Please dont stay here as they dont value their guests

The people here in general are all nice polite and respectful 🙌 Super clean everywhere Close to everything Great breakfast buffet

I was disappointed with this property. The check-in process was complicated. They couldn't find our reservation by entering the names; they asked for the Expedia confirmation number, but we didn't have internet access. There was no Wi-Fi in the reception area (or any of the common areas) and getting to the hotel was rather confusing. The way the hotels in the Tower are setup makes it easy to get lost. Moreover, we asked for an adapter to charge the phone, and the maintenance people were pretty rude. They literally asked us to go back to the reception and explain to the receptionist that he was wrong! Also, when we asked the receptionist for advice about transportation to Masjid Ayesha, he referred us to a transportation desk near the lobby. These guys charged us SAR150 for a round trip for 2 people - and did not show up at the time we agreed on. We had to ask help to locate where the driver was, and left 15 minutes late. Worse yet, we found out that we could've taken a taxi in front of the hotel (and then in front of Masjid Ayesha) at about SAR20 per person!!! I don't know why the receptionist didn't explain we had the taxi option. Don't buy breakfast, it is not worth it.

It was a nice room with lots of amenities. I enjoyed the pictures on the walls of my floor

Hotel is a bit dated but people are amazing! The Kaaba view and location is incredible. Sultan at reception was really very nice!