This is a party hotel, lots of traffic on the weekend. Great restaurants in the hotel and next door. Wish the lobby bar open later than 11pm on the weekend.

Atmosphere was good!

I am very satisfied with the service. From Mark the concierge to the people at the pool , everyone was amazing. Shout-out to everyone. I will be back.

I lost my wallet and they assured they would do anything they could to troubleshoot Any problems. Had including helping get a mobile ID for travel and new keys for the room. Also followed up the next day to assure everything worked out.

Amazing

Very cosy experience. Loce the DS & Durga products. Convenient location.

I did not get the room that was shown when booking, receptionist said that room was an upgrade and the pictures were incorrect, receptionist didn’t even try to resolve my issue he said next time to book a diferente room

Great choice!

Great place! Parking fees are ridiculous

Beautiful property in a great location. Very new and well kept

Came for a birthday solo trip and it was such a refreshing experience. Thank you

We had an amazing time. The weather was great. We met great people at the pool. I’m local so we will definitely be back

Fabulous hotel Just be advised it’s valet parking only Also be advised there is a daily destination fee of 28 dollars.

Love the ambience and style. Staff friendly and helpful.

Very very ghetto!

Loved it! Beautiful and worth every penny.

The property is modern with a really attractive aesthetic and the rooms are comfortable. I had a corner king suite with an incredible view of Buffalo Bayou park across the street- which makes it very convenient to walk the park trails. It has a huge shower room. Literally a room. It also has a very comfortable soaking tub. The food is good and creative. The red snapper ceviche is absolutely delicious and light and full of fresh flavor. The 'star' of the stay is definitely the staff. Every single person at the front desk, restaurant, bar, including the cleaning staff was super friendly and thoughtful. AND they remembered me from when I stayed a couple of months ago. They made me feel very much at home. I will definitely be back!

We had an absolute incredible stay.

Property not finished no pool or allowed in outdoor area. Poor management. Regular staff helpful but lacked consistency of more seasoned staff. This facility should not be taking guests money and ruining vacations until its is fully ready to offer a service

It's a great hotel. Brand new. With beautiful facilities. I didn't get to try the pool as it was not opened yet, but it's going to be great, with gorgeous view.

One of the best hotels I have ever been to in a while! I loved every moment, no complaints at all.

It brings me immense joy to pen down my thoughts about the remarkable Thompson Houston, by Hyatt. Allow me to recount my experience from the moment I arrived. Welcomed by the gracious Omar and Eduardo, I was immediately guided to valet parking where their warm smiles and genuine dedication to their roles were evident. Eduardo accompanied me as I exited parking, assisting with my luggage and escorting me to the seventh floor. It was there that I had the pleasure of meeting Mary, whom I had previously spoken with over the phone. Words cannot express my gratitude for her exceptional service and warm demeanor. Meeting her in person, her infectious energy and radiant smile left a lasting impression. Throughout my stay, the hotel consistently delivered exceptional service, from the front desk to every corner. The journey to my room was met with awe-inspiring decor and breathtaking views. Stepping into the shower, the soft water and luxurious amenities made me feel right at home. Every detail, from the plush towels to the welcoming scent of the toiletries, spoke of the hotel's commitment to excellence. Venturing into the spa, I was greeted by Maggie, whose kindness resonated even from afar during our phone booking. Nadine, my spa provider, provided an unparalleled experience, leaving me feeling pampered and rejuvenated. Breanna's warm hospitality and genuine empathy made for delightful conversations, adding to the memorable experience. On subsequent visits to the spa, I had

Loved everything about this property!

This hotel was amazing. The staff were amazing and so helpful. The smell when you walked in was so clean. Was absolute beautiful. The view was breathtaking. Just wish the pool was open, the only thing I didn’t get to experience. Other than that I have not one complaint. Fell in love with the shower. Give this place 15 out of 10 hands down. Would definitely love to stay here again hopefully one day in the panaromic suite.

We had a lovely stay and the service was top tier. From the valet to the check out/pick up of our car, it felt like we were the only the guests there. With amenities both within a s outside of the hotel, it’s one we will definitely recommend to others. What a gem in Houston. It was a great choice celebrate our anniversary.

I loved the hospitality and the cleanliness of this hotel. Everything was superb!!!

Fantastic stay can’t wait to return

Check in is at 4pm but was informed that since the reservation was made that day the room wasn’t ready as they didn’t expect the room to sell that evening. When I got to the room it wasn’t the room that was paid for. The room I was standing in was $400 cheaper. To mediate the problem I agreed to just stay in that room since the one I booked was unavailable and we would just check out a day later. They offered me and my partner a complimentary couples massage but that didn’t happen as there were very few booking spots and options We ordered breakfast room service the next morning and there were items missing off the tray. We didn’t say anything as we just wanted to move past it. Dinner came and the restaurant was very busy. Waited about 10-15 mins to find a host and was told the restaurant closed at 10pm. That’s a huge downer especially on a Friday night to not have restaurant or bar. We ordered food to go. Waited about 30 mins for it to come out and it was cold also with missing items. We called and complained about both meals. They did take the breakfast meal off our tab and offer a complimentary meal on Sunday to mediate the dinner. Inside the room it was pretty nice (just not $800 a night nice). The blinds didn’t even close all the way. For the extra night added I had to check out on Saturday morning to recheck in to have to give another security deposit. Everything was just super inconvenient for the price we paid to stay. I don’t think we will book again.

This is my first time treating myself to a realllly nice hotel and when I say they didn’t disappoint.. this was a great experience. Extra clean, smelled great, lots of amenities, friendly staff, easy check in & out process. The bathrooms were so luxurious I spent most of my time in there. Obsessed is an understatement.

This was our first time visiting Houston. We were a little nervous but as soon as we arrived at the hotel, all the nervousness vanished. We stayed here for 3 nights and the entire staff were spectacular. Also, the hotel was very clean, comfortable, and eco-friendly. I prefer hotels with a detachable shower head, so I truly enjoyed the shower experience. 0 complaints! =)

I just want to give a big shout out to the morning concierge that help bring our bags up and then the all of the front desk and other concierge were just super friendly. What an amazing, beautiful stay. Even though the hotel was still a little bit under construction and the pool wasn't available. Still had one of the most magnificent time staying there in the corner suite. And the bartender made us some of the best drinks we've ever had! Everybody working on Sunday and Monday the 10th and 11th. Deserve a huge pay raise!. Once than the hotel is completed, I'll be definitely coming back and staying.

Beautiful and clean