👍🍁 nice service good area

🍁

Thank you so much for all the Mercure's staff, it was a pleasur to stay here more than one month and half. I really recommand the hotel, you will not be deceved. Thank you

Customer Service was the best specially Nada

This property should be avoided at all costs! The front desk staff are incompetent and will pretend to be dealing with your issues when they actually are not. We had issues from the moment we arrived at the property. Although we had booked two rooms under the same reservation, the incompetent front desk staff could not find one of the rooms that we booked and made us wait for a good while in the hotel lobby, after we have had a long day of travelling. We were eventually provided with two key cards for two rooms but only to open one of the rooms and find out that the room was still occupied. We returned to the front desk to raise this issue and we were eventually given another room but it did not match the specs of what we initially reserved. The walls of the rooms are thin and you could hear people talking from other rooms and the bathroom facilities were inadequate. When we turned on the shower, there is an initial flow of hot water but this would quickly run out, and then we would have to finish our showers with cold water. There was always standing water in the shower tray and the water would overflow onto the bathroom floor and beyond making it very slippery and dangerous - both our rooms had to be attended by the maintenance team. There were 3 instances of the fire alarm going off and we were informed by the staff that these were as a result of people smoking in their rooms. Ultimately, we have had enough and cut our stay short and booked another hotel.