I haven’t stayed at Hotel Arts for a few years and was surprised to see how worn out the building and rooms have become. The door to our room was covered in scuffs, mold on the soap dispensers in the shower, garbage in the hall. The room was comfortable for a one night stay but it did not feel very clean. That being said the location was good for some great restaurants and shopping and the hotel staff were friendly and quick to help. I will be skipping Hotel Arts during my next Calgary trip as it is a 2 star experience with a 4 star budget.

We had such a good time here, and every staff member we talked to was polite and helpful. The room was clean and bed was comfortable. The massages were very nice, the pool area was neat, and i loved the gas fire places out there and the food was so good!

We had such a good time here, and every staff member we talked to was polite and helpful. The room was clean and bed was comfortable. The massages were very nice, the pool area was neat, and i loved the gas fire places out there and the food was so good!

Good clean place with friendly staff! Rohit at front desk was great!

Good clean place with friendly staff! Rohit at front desk was great!

Great hotel!! The staff are so friendly & very helpful!! The food that great as well!! Thank you so much!!

Great hotel!! The staff are so friendly & very helpful!! The food that great as well!! Thank you so much!!

This was not what we expected for $325/night. It's like they took a bigger hotel room and cut it in half and encased a bathroom in glass with zero sound proofing. The sink is in the main room outside of the washroom, which is also awkward. For $325 I shouldn't have to listen to my partner go to the washroom. The ceiling and walls also had a frustrating amount of noise. Seemed like building operating noises but too loud to ignore and fall asleep. Hotel Arts needs to work on their atmosphere and think about perception of value.

This was not what we expected for $325/night. It's like they took a bigger hotel room and cut it in half and encased a bathroom in glass with zero sound proofing. The sink is in the main room outside of the washroom, which is also awkward. For $325 I shouldn't have to listen to my partner go to the washroom. The ceiling and walls also had a frustrating amount of noise. Seemed like building operating noises but too loud to ignore and fall asleep. Hotel Arts needs to work on their atmosphere and think about perception of value.

Left the hotel after my first night. Extremely loud HVAC unit. It felt like I was sleeping next to a gas lawnmower. Told the front desk at 8:30 am and at 11:00pm that night I decided to book another hotel so I could get a good night sleep while staying for Business in Calgary. DO NOT RECOMMEND THIS HOTEL AT ALL!!!!!

Left the hotel after my first night. Extremely loud HVAC unit. It felt like I was sleeping next to a gas lawnmower. Told the front desk at 8:30 am and at 11:00pm that night I decided to book another hotel so I could get a good night sleep while staying for Business in Calgary. DO NOT RECOMMEND THIS HOTEL AT ALL!!!!!

Charging full price on days when the pool is closing is ridiculous. And closing the pool at 2pm on a gorgeous Sunday doesn’t make sense. Change it to Monday change over. Sunday is still part of the weekend. I’ll be going to carriage house next time.

Clean rooms, welcoming staff, daily room service, good location, walking distance to downtown strip with bars and restaurants. Yellow door restaurant offers delicious menu (oyster mushroom flatbread was my favourite). I have great stay and I will consider the hotel for future vista. I would warmly recommend.

I've stayed here previously in 2016 so I was excited to go back. Sadly, I was beyond appalled by the lack of customer service which from check in to check out, it was a hopeless experience. Check in was stressful and the employee was rude. Further, when I pointed out the room I had paid for was not provided (given queen when I reserved a king) the staff member mumbled something about a "glitch" and made no attempt to fix the hotels error. Even when requesting a hard copy of my bill after my stay had ended and trying to work with staff member. He was rude, condescending and when found to be in the wrong only made poor excuses instead of apologizing. Plus on top of it all, the rooms fan sounded like a jet engine so it was near impossible to sleep. Safe to say I nor my organization will ever be back.

I've stayed here previously in 2016 so I was excited to go back. Sadly, I was beyond appalled by the lack of customer service which from check in to check out, it was a hopeless experience. Check in was stressful and the employee was rude. Further, when I pointed out the room I had paid for was not provided (given queen when I reserved a king) the staff member mumbled something about a "glitch" and made no attempt to fix the hotels error. Even when requesting a hard copy of my bill after my stay had ended and trying to work with staff member. He was rude, condescending and when found to be in the wrong only made poor excuses instead of apologizing. Plus on top of it all, the rooms fan sounded like a jet engine so it was near impossible to sleep. Safe to say I nor my organization will ever be back.

Was great

The staff and hotel room were excellent, with great customer service. Our only complaint is the room was kept a bit too chilly for our family.

Beautiful hotel, incredible pool, great vibes, friendly staff!

Pool looked great if you can get into the pool area. Crowded with trophey couple's

We loved the hotel and our stay. Lower reviews for the pool area. We knew you had to prebook a spot but what wasn’t super clear is that you would be hounded every 5 minutes to order food and a drink. The pool area is part of a restaurant, not the hotel so if you’re looking to relax and enjoy the sun, expect to spend a lot. We had reserved a spot two days in a row and both days asked if we could be moved to a shadier spot and were told no because the other spots were reserved. Which is frustrating because we weren’t asked where we wanted to sit when we made our reservations. We then used our 3 hour time slot with no one showing up to the other spots. Half of the drinks couldn’t be served at the bar either due to a variety of reasons. The main reason we booked this hotel was for the pool so we were disappointed.

The hotel was nice, but Yellow Door restaurant experience was poor, causing us to decide to find an alternative option.

Only bad thing is the yellow door restaurant for breakfast Service is slow did not have what I ordered Otherwise I would stay here again just won’t eat here

nice place, many restaurants near by. easy parking

This is a great boutique hotel. Book directly with the hotel, as you get a better room for the same price. The free parking, free bikes for use (with helmets), and excellent staff give the place a fun vibe. The pool with happy hour and appetizers is also a destination (not a lap pool though). The rooms are up to date, clean and with fridges, all within metres of some of the city's best restos and shopping. Great views of the Calgary tower in some rooms, plus windows that open!

The amenities are great. We enjoyed an afternoon at the pool. The location is very walkable to a bunch of bars and restaurants.

The property itself was pretty nice but we were met with drug users when entering the building both inside and out asking for money. The front desk staff was not helpful to help us with in room problems. Bath tub had a big chip missing out of the bottom along with multiple cracks in the bottom. The pictures and description was immaculate then the actual floor lace was just average for us.

A bit pricey

Nice hotel pool and staff

The hotel was good and the staff were all great. Close to amazing food downtown

Probably one of the best breakfasts I’ve ever had at a hotel, parking was free as was breakfast, excellent location and walkable to great restaurants and bars, best price in the city. The bathroom soaps etc were addictive!

Great location in downtown area with plenty of dining nearby. Hotel has a nice chilled vibe. Pool area relaxing after a full day sightseeing. Great cocktails and wine during happy hour. Good double glazing so street noise minimal.

Great location in downtown area with plenty of dining nearby. Hotel has a nice chilled vibe. Pool area relaxing after a full day sightseeing. Great cocktails and wine during happy hour. Good double glazing so street noise minimal.