Nice property, good location, super great and helpful staff

Nice property, good location, super great and helpful staff

Good ac

Good ac

Clean

Nice

Nice

Good Location Friendly Staff Nice Rooms

Good Location Friendly Staff Nice Rooms

The overall experience was fine, i just needed to sleep, however the sink was undrained and that was so uncomfortable, also one of the elevators was out of order all the time. Thanks

The overall experience was fine, i just needed to sleep, however the sink was undrained and that was so uncomfortable, also one of the elevators was out of order all the time. Thanks

The TV and phone didn’t work The customer service from Catalina was splendid

The TV and phone didn’t work The customer service from Catalina was splendid

Need Capital Restoration and Limited Parking

Need Capital Restoration and Limited Parking

Beautiful place to stay!

Beautiful place to stay!

The brown lady at the frontdesk was very rude!!

The brown lady at the frontdesk was very rude!!

Clean, great location and cost benefit is great!

Clean, great location and cost benefit is great!

We arrived in the midnight and the lady was disoriented and has very bad service, I had to go to the lobby 4 times because she didn't know how to program the room keys, on top of that deplorable treatment and she had alcoholic breath. The other staff were very responsible and apologized for the altercation.

A/C and lis pasillos not working very hot aice machine not working. Room dont have microwave They can do better jobs in housekeeping Service. .

A/C and lis pasillos not working very hot aice machine not working. Room dont have microwave They can do better jobs in housekeeping Service. .

We arrived in the midnight and the lady was disoriented and has very bad service, I had to go to the lobby 4 times because she didn't know how to program the room keys, on top of that deplorable treatment and she had alcoholic breath. The other staff were very responsible and apologized for the altercation.

The hallway, sheets and room smelled. I tried to get sheets changed but nobody came until the next day after asking multiple times. When the ladies came to my room one lady went into the bathroom and added towels. I tried to explain I only needed my sheets changed. There was a language barrier. They told me to leave the room and goto the lobby for five minutes while they change the sheets. I came back to the room only one bed had been touched and couldn’t tell if they had actually changed the sheets or just remade the bed. The bed still smelled the same. The AC makes a lot of noise. A man did try to follow me to my room. We got on the elevator together went to the same floor. He motioned for me to get off first I did but waited to see where he was going. He went right and back left toward my room. I peeped around the corner to see where he stopped. He was at the end of the hall pretending to be on the phone. I turned around got back on the elevator and went to the lobby for a while. When back up to my room did see him. A little while later looked out the peephole and there was a man on his knees listening to the door across from me. Waited a little the first man came out there was a woman inside and the last man comes down the hall and walks in the room with the woman.

The hallway, sheets and room smelled. I tried to get sheets changed but nobody came until the next day after asking multiple times. When the ladies came to my room one lady went into the bathroom and added towels. I tried to explain I only needed my sheets changed. There was a language barrier. They told me to leave the room and goto the lobby for five minutes while they change the sheets. I came back to the room only one bed had been touched and couldn’t tell if they had actually changed the sheets or just remade the bed. The bed still smelled the same. The AC makes a lot of noise. A man did try to follow me to my room. We got on the elevator together went to the same floor. He motioned for me to get off first I did but waited to see where he was going. He went right and back left toward my room. I peeped around the corner to see where he stopped. He was at the end of the hall pretending to be on the phone. I turned around got back on the elevator and went to the lobby for a while. When back up to my room did see him. A little while later looked out the peephole and there was a man on his knees listening to the door across from me. Waited a little the first man came out there was a woman inside and the last man comes down the hall and walks in the room with the woman.

We stayed with my family and we missed the Holiday Inn standard, first when got in the room there was a bad odor and tried to report at least to have an air refreshment unfortunately the phone was not answered and we were tired so we decided to sleep. Next day I reported the cleaning situation to front desk and decided to pay for a suite upgrade thinking that everything would be different but then I understood that was a particular situation with the hotel. The King bed was uncomfortable so my experience was not as good as it should for this kind of hotels. Something that made us happy was the breakfast and the attention in the breakfast area that was good

We stayed with my family and we missed the Holiday Inn standard, first when got in the room there was a bad odor and tried to report at least to have an air refreshment unfortunately the phone was not answered and we were tired so we decided to sleep. Next day I reported the cleaning situation to front desk and decided to pay for a suite upgrade thinking that everything would be different but then I understood that was a particular situation with the hotel. The King bed was uncomfortable so my experience was not as good as it should for this kind of hotels. Something that made us happy was the breakfast and the attention in the breakfast area that was good

Excellent

Excellent

My room was next to the mechanical / laundry room so it was a little noisy in the afternoon hours. Also, the chairs at the restaurant/breakfast area are old and very uncomfortable to sit on.