We had the BEST stay here. We got an amazing upgrade. Corner room with magnificent views. Every single staff member was professional and kind. The restaurant is really good. You can sit inside or outside with a front row river view. The fresh brioche bread with avocado or made as French Toast was a favorite. If you need to be in that area of Reno, I wouldn't stay anywhere else.

Great location

We had the BEST stay here. We got an amazing upgrade. Corner room with magnificent views. Every single staff member was professional and kind. The restaurant is really good. You can sit inside or outside with a front row river view. The fresh brioche bread with avocado or made as French Toast was a favorite. If you need to be in that area of Reno, I wouldn't stay anywhere else.

Great place to stay. Hotel can be a bit loud based on traffic noise, air conditioner, and other guests. The staff was amazing, the facility was clean and up to date. Only suggestion is to upgrade pool area, looks the same as 8 years ago when I last visited.

Great place to stay. Hotel can be a bit loud based on traffic noise, air conditioner, and other guests. The staff was amazing, the facility was clean and up to date. Only suggestion is to upgrade pool area, looks the same as 8 years ago when I last visited.

Everything was good. We had a nice stay

Everything was good. We had a nice stay

Great clean and safe hotel. Classy place to stay in Reno

Great clean and safe hotel. Classy place to stay in Reno

Spa was a disappointment. We arrived 30 minutes early to relax at the spa before our spa package however it took 25 minutes to check in as others were checking out and we were asked to wait. Once we were escorted in we changed and immediately we were called back for our massages. Massages were good but our package was supposed we be a massage and facial. it was not a facial. Just a mud mask. Not worth that price of the package. We were also supposed to get a tshirt and we were asked what size shirt we wanted on Friday when we confirmed our appointment. However when we checked out they did it have our sizes for shirts! Why bother asking then? We ended up with tote bags instead. We confirmed our appointment 3 times too-By email, text and call- excessive and annoying. I understand if we didn’t reply but we replied each time!! Then we I tried checking out after our spa appointment the credit card machine wasn’t working after resetting the system 2 times the attendant ended up charging my card manually. Very time consuming as we were had dinner reservations we were trying to get too.

Spa was a disappointment. We arrived 30 minutes early to relax at the spa before our spa package however it took 25 minutes to check in as others were checking out and we were asked to wait. Once we were escorted in we changed and immediately we were called back for our massages. Massages were good but our package was supposed we be a massage and facial. it was not a facial. Just a mud mask. Not worth that price of the package. We were also supposed to get a tshirt and we were asked what size shirt we wanted on Friday when we confirmed our appointment. However when we checked out they did it have our sizes for shirts! Why bother asking then? We ended up with tote bags instead. We confirmed our appointment 3 times too-By email, text and call- excessive and annoying. I understand if we didn’t reply but we replied each time!! Then we I tried checking out after our spa appointment the credit card machine wasn’t working after resetting the system 2 times the attendant ended up charging my card manually. Very time consuming as we were had dinner reservations we were trying to get too.

The hotel property was kept very nice. We weren't to keen on not having covered parking. We were also very displeased with the fact that we paid over $300 for 1 night yet had to also pay $19.50 for parking per 24 hrs and Wi-Fi was not included and we would have had to pay (which we certainly did not). We were on the 5th floor. There was one ice machine and one drink vending machine. The vending machine was complety empty. Not one choice was available. The day we were there the weather was in the 90's. We choose to try out the restaurant in the hotel. They had huge sliding doors open to the seating outside. We sat down at our table and quickly realized that it had to have been in the 80°s for inside dining. I used my menu as a fan the entire time we were seated. It was so hot and uncomfortable. We rushed to eat, just to get out of that restaurant. For the price we paid for a one night stay, we certainly figured it would had been more enjoyable. We won't be referring this hotel to anyone we know.

The hotel property was kept very nice. We weren't to keen on not having covered parking. We were also very displeased with the fact that we paid over $300 for 1 night yet had to also pay $19.50 for parking per 24 hrs and Wi-Fi was not included and we would have had to pay (which we certainly did not). We were on the 5th floor. There was one ice machine and one drink vending machine. The vending machine was complety empty. Not one choice was available. The day we were there the weather was in the 90's. We choose to try out the restaurant in the hotel. They had huge sliding doors open to the seating outside. We sat down at our table and quickly realized that it had to have been in the 80°s for inside dining. I used my menu as a fan the entire time we were seated. It was so hot and uncomfortable. We rushed to eat, just to get out of that restaurant. For the price we paid for a one night stay, we certainly figured it would had been more enjoyable. We won't be referring this hotel to anyone we know.

I didn’t like that there was no transportation to and from the airport.

I didn’t like that there was no transportation to and from the airport.

The shower handheld attachment didn't work and the AC smelled foul, like urine. It was most unpleasant.

The shower handheld attachment didn't work and the AC smelled foul, like urine. It was most unpleasant.

I was disappointed in this hotel. The rooms were dark and it was not as clean as I would expect from a higher end Marriott. The location is not super safe to walk around at night. But the beds were comfortable and the common areas were good.

I was disappointed in this hotel. The rooms were dark and it was not as clean as I would expect from a higher end Marriott. The location is not super safe to walk around at night. But the beds were comfortable and the common areas were good.

Clean

Clean

I was in a room directly below the gym, at 4:00 am was woken with very load banging, Room was not very clean, and was very used. Hotel could use an upgrade.

I was in a room directly below the gym, at 4:00 am was woken with very load banging, Room was not very clean, and was very used. Hotel could use an upgrade.

Good hotel

Good hotel

We were there for a funeral!

We were there for a funeral!

I loved this hotel. I thought the desk clerk was most helpful. He helped me get an uber driver several times, and called a cab company for me. He is?most helpful and knows how to treat tgw?guests. He was on working today, Tuesday, at 12:00 Noon, check out time. He also checked me in on February 29th at around 9:00PM at night. The server's, and day and night manager's at the Shore restaurant are wonderful and gracious. Ruby, my spa attendant, at Refuge Spa gave me a Hot Stone Massage that was excellent. I will definately co e back, and stay at the Renaissance, and will recommend it to other's.

I loved this hotel. I thought the desk clerk was most helpful. He helped me get an uber driver several times, and called a cab company for me. He is?most helpful and knows how to treat tgw?guests. He was on working today, Tuesday, at 12:00 Noon, check out time. He also checked me in on February 29th at around 9:00PM at night. The server's, and day and night manager's at the Shore restaurant are wonderful and gracious. Ruby, my spa attendant, at Refuge Spa gave me a Hot Stone Massage that was excellent. I will definately co e back, and stay at the Renaissance, and will recommend it to other's.

Beautiful property right on the river. They have a really nice lounge where we had the best smoked old-fashioned we’ve ever had. They have a couple of dining options, one has bocce lanes and an arcade, which was super fun with our college kids. It’s downtown, so the surrounding area is a bit unsavory, but the valet personnel keep the riff raff out. All in all we were very happy with the hotel.

Beautiful property right on the river. They have a really nice lounge where we had the best smoked old-fashioned we’ve ever had. They have a couple of dining options, one has bocce lanes and an arcade, which was super fun with our college kids. It’s downtown, so the surrounding area is a bit unsavory, but the valet personnel keep the riff raff out. All in all we were very happy with the hotel.

Very nice upgraded room.