Room was freezing cold and heater not working. No parking at hotel available so had to park in a remote industrial estate. Breakfast area was filthy, no clean tables. Ran out of most of food items by 9.20am, no beans, no egg, no bread, no yogurt, no pastries, no cutlery, no milk in coffee machine. The list goes on. Manager told staff he would tell company they had a power cut and that’s why shortage of items whilst he was telling customers that it was half term and they’d served 245 breakfasts so ran out of food. This is never an excuse for no food. They know how many bookings they’ve taken so should have enough food. Stayed here many times and this will be the last.

Room was freezing cold and heater not working. No parking at hotel available so had to park in a remote industrial estate. Breakfast area was filthy, no clean tables. Ran out of most of food items by 9.20am, no beans, no egg, no bread, no yogurt, no pastries, no cutlery, no milk in coffee machine. The list goes on. Manager told staff he would tell company they had a power cut and that’s why shortage of items whilst he was telling customers that it was half term and they’d served 245 breakfasts so ran out of food. This is never an excuse for no food. They know how many bookings they’ve taken so should have enough food. Stayed here many times and this will be the last.

Great staying at holiday inn express. Would recommend.

Great staying at holiday inn express. Would recommend.

very comfortable and clean stay.

very comfortable and clean stay.

we had a good experience the service was good but l think water should just be made available within the room

we had a good experience the service was good but l think water should just be made available within the room

Excelente service the 2 ladies were fantastic and I respect their job

Busy, crowded and very dark and drab. It’s getting old I think.

The room was clean, the bed was comfortable and the staff were friendly and helpful.

My second stay and i am happy with this hotel. Love the proximity to to the motorway. I will stay again!

My second stay and i am happy with this hotel. Love the proximity to to the motorway. I will stay again!

Very reasonable price for a very good quality. Had everything expected. Nice crew. Clean and comfortable room.

Very reasonable price for a very good quality. Had everything expected. Nice crew. Clean and comfortable room.

Would recommend this Hotel , clean rooms and bathroom, tv , tea ,coffee making facilities and friendly welcoming atmosphere nothing too much trouble and a delicious breakfast included in the price.

Fantastic

Would recommend this Hotel , clean rooms and bathroom, tv , tea ,coffee making facilities and friendly welcoming atmosphere nothing too much trouble and a delicious breakfast included in the price.

I think a charger dogs was a bit much plus lots of dogs were staying there we heard barking my dog bark three times in the Bar manager was not happy choir all night

I think a charger dogs was a bit much plus lots of dogs were staying there we heard barking my dog bark three times in the Bar manager was not happy choir all night

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were very comfortable. We also enjoyed the delicious breakfast and loved the convenient location close to the outlet

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were very comfortable. We also enjoyed the delicious breakfast and loved the convenient location close to the outlet

Had a family room with my daughter and 2 grandchildren,7 and 4 for 1 night. Room was spacious and clean. Had dinner in the restaurant in the evening which had a good selection for us all and was very good. Breakfast is great there's a good choice and fresh ,my granddaughter loves making her own pancakes. Have stayed before and would again.

Liked the big room, shower room and the breakfast. Stay in room 335 was spoiled by noise from external machine. Was pleased to get feedback from the hotel that they appreciated my comments and it seems they are going to try and rectify the problem.

Liked the big room, shower room and the breakfast. Stay in room 335 was spoiled by noise from external machine. Was pleased to get feedback from the hotel that they appreciated my comments and it seems they are going to try and rectify the problem.

Had a family room with my daughter and 2 grandchildren,7 and 4 for 1 night. Room was spacious and clean. Had dinner in the restaurant in the evening which had a good selection for us all and was very good. Breakfast is great there's a good choice and fresh ,my granddaughter loves making her own pancakes. Have stayed before and would again.

close to motorway but no noise. great breakfast. car parking was full but pulling up next to hotel was ok

Good value for money. Very convenient location for using M4. The breakfast was very good.

Good value for money. Very convenient location for using M4. The breakfast was very good.

we booked a room with a request that it be on the opposite side to the motoway, which it was, but someone also added that it be an accessible room, i.e. for a wheelchair occupant. not a problem as such, but the room did have a serious lack of clothes storage and the bedside tables had no draws to secrete items away out of sight, which was a nuisance. the only chair availiable was an office type, and wasn't very comfortable, so one of us had to sit on the bed. the television stand was a wonky shelf that sloped away from the wall, and did not look very secure, also the hanging rail for clothes was also sloped. for a one night stay it was sufferable, but for any longer maybe the furniture should be redesigned.

we booked a room with a request that it be on the opposite side to the motoway, which it was, but someone also added that it be an accessible room, i.e. for a wheelchair occupant. not a problem as such, but the room did have a serious lack of clothes storage and the bedside tables had no draws to secrete items away out of sight, which was a nuisance. the only chair availiable was an office type, and wasn't very comfortable, so one of us had to sit on the bed. the television stand was a wonky shelf that sloped away from the wall, and did not look very secure, also the hanging rail for clothes was also sloped. for a one night stay it was sufferable, but for any longer maybe the furniture should be redesigned.

They had gluten-free breakfast options, with separate toast. I was really pleased as i dont know many that cater for breakfast for us. Really clean room and hotel. Would definitely stay again.