Poor staff support, no service, all the meat needed to cook by yourself, home appliances is not working but no staff support, food selling machine cannot work with HK phone number

This room has it all! Great views, very clean, and the location is perfect. I really liked the extras such as the large screen projector for movies, onsen, snacks and drinks stocked in refrigerator, and all utensils. The entry instructions were very clear and getting into the building and room was a breeze. Highly recommend!

This room has it all! Great views, very clean, and the location is perfect. I really liked the extras such as the large screen projector for movies, onsen, snacks and drinks stocked in refrigerator, and all utensils. The entry instructions were very clear and getting into the building and room was a breeze. Highly recommend!

This was such a beautiful hotel. We stayed at some very nice ones during our trip to Japan and this was the most amazing of them all with gorgeous views of Mt Fuji and Lake Ashi. It’s hard to beat sitting in your private onsen with water from a natural hot spring while gazing at Mt Fuji. The room is equipped with every amenity making for a comfortable stay, including very comfy pjs. The fridge is stocked with some drinks and alcohol, at no cost. The large screen projector was great, even if we couldn’t access many channels/movies. Check-in takes a few minutes but it’s done through a tablet in your room. We got an auto-generated email a day prior to check in requesting passport info for each guest, which you’ll want to complete prior to arrival to make check in easier. The room number and access code to the room will then be sent to you. Once in your room, you will self check in using the tablet by the large screen. The check in involves taking pics of each guest and a call to a live person through the tablet who verifies the info. Check out is a breeze and is through the tablet as well. The Hakone Tozan Bus goes by the hotel, which is covered by the Hakone Free Pass.The hotel is about a 15 minute walk from Hakonemachi-ko, one of the ports for the pirate ship and where you can get a meal. If you’re looking for a peaceful and beautiful place to unwind, relax, have some respite and recharge, this hotel is the place to be. We wish we could have stayed longer than one night.

This was such a beautiful hotel. We stayed at some very nice ones during our trip to Japan and this was the most amazing of them all with gorgeous views of Mt Fuji and Lake Ashi. It’s hard to beat sitting in your private onsen with water from a natural hot spring while gazing at Mt Fuji. The room is equipped with every amenity making for a comfortable stay, including very comfy pjs. The fridge is stocked with some drinks and alcohol, at no cost. The large screen projector was great, even if we couldn’t access many channels/movies. Check-in takes a few minutes but it’s done through a tablet in your room. We got an auto-generated email a day prior to check in requesting passport info for each guest, which you’ll want to complete prior to arrival to make check in easier. The room number and access code to the room will then be sent to you. Once in your room, you will self check in using the tablet by the large screen. The check in involves taking pics of each guest and a call to a live person through the tablet who verifies the info. Check out is a breeze and is through the tablet as well. The Hakone Tozan Bus goes by the hotel, which is covered by the Hakone Free Pass.The hotel is about a 15 minute walk from Hakonemachi-ko, one of the ports for the pirate ship and where you can get a meal. If you’re looking for a peaceful and beautiful place to unwind, relax, have some respite and recharge, this hotel is the place to be. We wish we could have stayed longer than one night.

Fantastic view! Location is also very convenient.

Fantastic view! Location is also very convenient.

Nice and quiet, cozy location. Easy access to Hakone attractions. Easy check-in and check-out process. Love the private onsen and the magnificent view

Nice and quiet, cozy location. Easy access to Hakone attractions. Easy check-in and check-out process. Love the private onsen and the magnificent view

I like the property and it’s very comfortable to stay with family.

I like the property and it’s very comfortable to stay with family.

Beautiful hotel. Free Parking. Clean. Great view of lake and Mt. Fuji. Short walk to 7-11. Instructions for check-in sent the day before. Easy process and had no problems. Note that there is no hotel staff on site for check-in so you won't be able to send your luggage ahead of your arrival.

Beautiful hotel. Free Parking. Clean. Great view of lake and Mt. Fuji. Short walk to 7-11. Instructions for check-in sent the day before. Easy process and had no problems. Note that there is no hotel staff on site for check-in so you won't be able to send your luggage ahead of your arrival.

This hotel was amazing… the most beautiful views, spacious, clean, loved the balcony and the onsen overlooking Mt. Fuji. Would stay here again. Great for a family trip or a couple stay. Arrived late night and didn’t realize the 7-11 was just 1 minute down the road.

This hotel was amazing… the most beautiful views, spacious, clean, loved the balcony and the onsen overlooking Mt. Fuji. Would stay here again. Great for a family trip or a couple stay. Arrived late night and didn’t realize the 7-11 was just 1 minute down the road.

Stunning views of lake Ashinoko and Mt Fuji, very well equipped modern property.

Stunning views of lake Ashinoko and Mt Fuji, very well equipped modern property.

We loved our stay here! Based on reviews, I made sure we had instructions for check in the day before, so everything went smoothly. The private onsen and view of the lake was AMAZING. We could see the the Hakone shrine gate from our living room. Extra food amenities in the frig for us was a great touch. Only glitch was that we couldn’t get the vending to work to refill coffee. But once our Japanese friend joined us, it worked on her phone. Restaurants close early in Hakone, about 5-6pm, so eat early or it’s Seven eleven (which we actually liked!) Wish we could have stayed longer!

We loved our stay here! Based on reviews, I made sure we had instructions for check in the day before, so everything went smoothly. The private onsen and view of the lake was AMAZING. We could see the the Hakone shrine gate from our living room. Extra food amenities in the frig for us was a great touch. Only glitch was that we couldn’t get the vending to work to refill coffee. But once our Japanese friend joined us, it worked on her phone. Restaurants close early in Hakone, about 5-6pm, so eat early or it’s Seven eleven (which we actually liked!) Wish we could have stayed longer!

The hotel was amazingly beautiful. We woke up to views of Mt. Fuji and Lake Ashi. The check in process was fairly easy with the tablet in room. Just make sure you receive the check in process the day before. I did not but made sure to email the property based on the reviews I read and they sent it to me to pre-register. It was a nice welcome with the cold drinks, snacks and sweet treat. We weren't sure about some items in the room but were able to communicate with staff via the tablet to sort things out easily. The 7-11 and bus stop were within walking distance of the hotel. I would totally recommend this property and want to stay here again!

The hotel was amazingly beautiful. We woke up to views of Mt. Fuji and Lake Ashi. The check in process was fairly easy with the tablet in room. Just make sure you receive the check in process the day before. I did not but made sure to email the property based on the reviews I read and they sent it to me to pre-register. It was a nice welcome with the cold drinks, snacks and sweet treat. We weren't sure about some items in the room but were able to communicate with staff via the tablet to sort things out easily. The 7-11 and bus stop were within walking distance of the hotel. I would totally recommend this property and want to stay here again!

Beautiful location and views of Mt. Fuji and the lake. Poor pedestrian access to the property from the bus stop on a busy road. “Automated” hotel with no staff per se. Communication via tablet computer. Private onsen with a view was really nice. Excellent amenities including food and drink were available.

Beautiful location and views of Mt. Fuji and the lake. Poor pedestrian access to the property from the bus stop on a busy road. “Automated” hotel with no staff per se. Communication via tablet computer. Private onsen with a view was really nice. Excellent amenities including food and drink were available.

Absolutely beautiful place with amazing views. I would live there if I could.

Absolutely beautiful place with amazing views. I would live there if I could.

This property is self check in. There is no front desk and staff are few and far between. They are largely out of sight. We did not receive our entry code information 24 hours ahead as promised. Multiple calls and intervention through Expedia finally got us the information needed. Once we were in the room, the hassle was well worth it. Beautiful, spacious, and lots of amenities. Fridge stocked with free drinks and snacks. Private onsen in room. Very modern, high tech and immaculate. Would stay again now that we know the process.

This property is self check in. There is no front desk and staff are few and far between. They are largely out of sight. We did not receive our entry code information 24 hours ahead as promised. Multiple calls and intervention through Expedia finally got us the information needed. Once we were in the room, the hassle was well worth it. Beautiful, spacious, and lots of amenities. Fridge stocked with free drinks and snacks. Private onsen in room. Very modern, high tech and immaculate. Would stay again now that we know the process.

Great hotel. Go to the local combini and buy instant noodle and precooked meat slices to make hotpot in your room. One issue relating to hotels.com. Hotels.com did not provide the necessary information for me to enter the hotel. But don’t worry, contact the hotel directly and you will get a Japanese support representative that speaks English. You can trust that the Japanese representative will diligently work to resolve your issue. They will issue you an email with room number and password. However, they will give you an estimate time of 1-2 hours. Just speak slow and they will understand you.

Great hotel. Go to the local combini and buy instant noodle and precooked meat slices to make hotpot in your room. One issue relating to hotels.com. Hotels.com did not provide the necessary information for me to enter the hotel. But don’t worry, contact the hotel directly and you will get a Japanese support representative that speaks English. You can trust that the Japanese representative will diligently work to resolve your issue. They will issue you an email with room number and password. However, they will give you an estimate time of 1-2 hours. Just speak slow and they will understand you.

I didn’t the code to the door and since these places are unmanned I have 0 way into the building. I had to get help from another person staying there that happened to speak English to get me to the tablet for help. If that person hadn’t shown up I would have been stuck outside

I didn’t the code to the door and since these places are unmanned I have 0 way into the building. I had to get help from another person staying there that happened to speak English to get me to the tablet for help. If that person hadn’t shown up I would have been stuck outside

Perfect view of Mt Fuji, and beautiful lake. Public transportation and taxis very limited.