All the staff were brilliant, especially cheerful Angela who went over and beyond the call of duty, making sure that people who did not have blue pass vacated the spaces so I could park there. That was very appreciated as I can’t get out of the car unless I have plenty of space.

All the staff were brilliant, especially cheerful Angela who went over and beyond the call of duty, making sure that people who did not have blue pass vacated the spaces so I could park there. That was very appreciated as I can’t get out of the car unless I have plenty of space.

Good and comfortable hotel. Privately secluded even though it is at a services station so I felt safe as a female solo traveller.

Good and comfortable hotel. Privately secluded even though it is at a services station so I felt safe as a female solo traveller.

Well the bathroom was a little dated could do with a lick of paint but was fairly clean. Being at a services only one place to eat in walking distance but not too bad

Well the bathroom was a little dated could do with a lick of paint but was fairly clean. Being at a services only one place to eat in walking distance but not too bad

Lovely helpful staff , clean facilities, good value

Lovely helpful staff , clean facilities, good value

Exactly what you'd expect. Good value, no frills. Friendly staff.

Exactly what you'd expect. Good value, no frills. Friendly staff.

Friendly staff

Friendly staff

Convenient location for my needs, no chair in room so could only lay on the bed

Convenient location for my needs, no chair in room so could only lay on the bed

Breakfast box not great

Easy to communicate with the property. Hospitality is good

Easy to communicate with the property. Hospitality is good

Breakfast box not great

firstly the hotel has a brilliant location. less than a minute off the m4. so it’s easy to find. it’s also right next to a fantastic services with good food choices and a massive starbucks. there are also plenty of fast electric car chargers, which is amazing considering much bigger places don’t have any. the hotel is all that you need. good beds. big rooms. nice and clean and very friendly helpful staff. they don’t do a cooked breakfast but if that’s your thing i recommend lilly’s in pontycymer, a ten minute drive away. that’s a lovely cafe. a special mention to jessica on hotel reception who was very helpful.

Lot of commercial vehicles

Lot of commercial vehicles

Great stay, clean room and the staff were so nice and helpful

Wrong link on the email address leading to 70miles away destination from the property. I told the reception that they need to fix the link sat nav. There were insect crawling in the bathroom. There was no shampoo/shower gel in shower.. Bottle was empty.

Wrong link on the email address leading to 70miles away destination from the property. I told the reception that they need to fix the link sat nav. There were insect crawling in the bathroom. There was no shampoo/shower gel in shower.. Bottle was empty.

Very clean, basic amenities, had tea making facilities and a hairdryer. Wifi wasn't great and tv sometimes had no signal. Staff were friendly enough.

Very clean, basic amenities, had tea making facilities and a hairdryer. Wifi wasn't great and tv sometimes had no signal. Staff were friendly enough.

Positives: friendly staff, clean well stocked rooms, good location, free wifi. Reasonable price. What’s not to like? Negatives: tired and dated look but the positives outweigh this. Some updating would improve this hotel.

Positives: friendly staff, clean well stocked rooms, good location, free wifi. Reasonable price. What’s not to like? Negatives: tired and dated look but the positives outweigh this. Some updating would improve this hotel.

It was comfortable and met our requirements admirably.

It was comfortable and met our requirements admirably.

Clean, quiet & parking independent from services area.

Clean, quiet & parking independent from services area.