Less staff on front desk.

Less staff on front desk.

Great experience!

Great experience!

Its location is horrible, and I am not talking about the distance to Haram but about how you reach it! It's on a plateau. Most of your energy goes when you want to get to the hotel. I recommend not staying in if you are 50 and older.

Its location is horrible, and I am not talking about the distance to Haram but about how you reach it! It's on a plateau. Most of your energy goes when you want to get to the hotel. I recommend not staying in if you are 50 and older.

I like the decorations around the building very stunning. Access to my room was quite confusing. Need clear directions. Multiple lifts to avoid over crowding. Breakfast area was spacious clean.

I like the decorations around the building very stunning. Access to my room was quite confusing. Need clear directions. Multiple lifts to avoid over crowding. Breakfast area was spacious clean.

Family room, had the most fantastic view of the Haram from 21st floor. Clean and kept tidy. Cleaner kept room with 5ppl in tidy every day. The journey to haram was approx 5 min from room. Summer, so hotel was not too busy. Up hill return - means it would be difficult for elderly and frail, especially in heat. But there were ppl with wheelchairs happy to assist. Good for young family with teenagers.

Great location, very close to the Haram - Allhamduliah. Very clean hotel and rooms. great breakfast and can’t complain about the hotel itself HOWEVER front desk staff was not very warm or welcoming, almost rude at times. The wait time to be able to even speak to someone was always VERY long. They should have more people at the front as customer are checking in and out 24/7. Things were always slow at the front desk if we had any questions or concerns. We requested a week before our arrival to make sure we have an extra bed in our room - we emailed and even reminded at check in - and yet we had to make 3 calls the same night and wait over 2 hours. Hotel is great, staff and customer service not so great. Would we stay there again? maybe …. As long as you don’t have any questions/ and extra needs the hotels is great. Breakfast is good, location is very convenient.

Great location, very close to the Haram - Allhamduliah. Very clean hotel and rooms. great breakfast and can’t complain about the hotel itself HOWEVER front desk staff was not very warm or welcoming, almost rude at times. The wait time to be able to even speak to someone was always VERY long. They should have more people at the front as customer are checking in and out 24/7. Things were always slow at the front desk if we had any questions or concerns. We requested a week before our arrival to make sure we have an extra bed in our room - we emailed and even reminded at check in - and yet we had to make 3 calls the same night and wait over 2 hours. Hotel is great, staff and customer service not so great. Would we stay there again? maybe …. As long as you don’t have any questions/ and extra needs the hotels is great. Breakfast is good, location is very convenient.

Family room, had the most fantastic view of the Haram from 21st floor. Clean and kept tidy. Cleaner kept room with 5ppl in tidy every day. The journey to haram was approx 5 min from room. Summer, so hotel was not too busy. Up hill return - means it would be difficult for elderly and frail, especially in heat. But there were ppl with wheelchairs happy to assist. Good for young family with teenagers.

Great time and feel royalty

Great time and feel royalty

Everything about this hotel is beautiful

Convinient location with a short walk to the Haram. Breakfast was great and was the highlight of this stay . Otherwise housekeeping service , bed quality and Wifi speed were all below my expectations for this facility.

Very good

Convinient location with a short walk to the Haram. Breakfast was great and was the highlight of this stay . Otherwise housekeeping service , bed quality and Wifi speed were all below my expectations for this facility.

Everything was nice. Bell man Obaidul Haque was very helpful for everything we asked like a local guide!!

Everything was nice. Bell man Obaidul Haque was very helpful for everything we asked like a local guide!!

I recently had the pleasure of staying at the Hilton Convention Hotel in Makkah, and I must say, it was an extraordinary experience from start to finish. The hotel's location is absolutely perfect for anyone visiting the holy city, as it is conveniently close to the Haram, making it easy to attend prayers. The moment I arrived, I was greeted with warm smiles and efficient service at the check-in counter. The staff were incredibly courteous and went out of their way to ensure that my stay was comfortable and enjoyable. Special thanks to the front desk team for their professionalism and helpfulness. My room was spacious, modern, and impeccably clean. The bed was extremely comfortable, providing a restful night's sleep after long days of spiritual activities. I also appreciated the stunning view of the city from my room, which added to the overall serene atmosphere of the stay. The hotel's dining options were fantastic. The breakfast buffet offered a wide variety of delicious dishes catering to different tastes. I particularly enjoyed the fresh fruits and traditional Middle Eastern cuisine. The restaurant staff were attentive and made sure that all my dietary preferences were met. One of the highlights of my stay was the hotel's amenities. The fitness center was well-equipped, allowing me to keep up with my workout routine. Additionally, the complimentary shuttle service to the Haram was a great convenience, especially during peak prayer times.

I recently had the pleasure of staying at the Hilton Convention Hotel in Makkah, and I must say, it was an extraordinary experience from start to finish. The hotel's location is absolutely perfect for anyone visiting the holy city, as it is conveniently close to the Haram, making it easy to attend prayers. The moment I arrived, I was greeted with warm smiles and efficient service at the check-in counter. The staff were incredibly courteous and went out of their way to ensure that my stay was comfortable and enjoyable. Special thanks to the front desk team for their professionalism and helpfulness. My room was spacious, modern, and impeccably clean. The bed was extremely comfortable, providing a restful night's sleep after long days of spiritual activities. I also appreciated the stunning view of the city from my room, which added to the overall serene atmosphere of the stay. The hotel's dining options were fantastic. The breakfast buffet offered a wide variety of delicious dishes catering to different tastes. I particularly enjoyed the fresh fruits and traditional Middle Eastern cuisine. The restaurant staff were attentive and made sure that all my dietary preferences were met. One of the highlights of my stay was the hotel's amenities. The fitness center was well-equipped, allowing me to keep up with my workout routine. Additionally, the complimentary shuttle service to the Haram was a great convenience, especially during peak prayer times.

We enjoyed our stay at the hotel. It’s located within a 3 minutes walk to AlHaram. Very clean, the food is good and the staff are very friendly and helpful. The room is very clean and comfortable. I recommend this hotel to anyone who is looking for a nice place to stay in during Omar time or Haj.

We enjoyed our stay at the hotel. It’s located within a 3 minutes walk to AlHaram. Very clean, the food is good and the staff are very friendly and helpful. The room is very clean and comfortable. I recommend this hotel to anyone who is looking for a nice place to stay in during Omar time or Haj.

Its okay. For a hilton…buff

Its okay. For a hilton…buff

Awesome service

Awesome service

Highly recommend.. Very close to Haram

Highly recommend.. Very close to Haram

Trilly exceptional

Enjoyed my stay and customer service was excellent