Location was good but the hotels carpets were terrible. Sheets were dingy and worn down. They care less about your experience and more about the Money. Not for me!

Iam happy to stay

Iam happy to stay

All was very convenient.

All was very convenient.

Too old without renovation!!!!

Too old without renovation!!!!

The carpets in the room are old and not clean. They have a distinct smell that wasn't nice.

The carpets in the room are old and not clean. They have a distinct smell that wasn't nice.

I recently stayed at the Holiday Inn Citystars in Cairo, which is advertised as a 5-star hotel, but my experience was extremely disappointing and far from what I expected. From the moment I arrived, it was clear that this hotel does not live up to its 5-star rating. The building itself is very old and poorly maintained. The rooms are similarly outdated, with furniture that looks like it hasn't been replaced in decades. The carpets in both the rooms and the hallways are not only worn out but also emit a very unpleasant odor, making the environment quite uncomfortable. The bathrooms and showers were in particularly bad condition. The fixtures were old and rusty, the tiles were cracked, and the overall cleanliness was well below acceptable standards. Using the shower felt like a chore, and the bathroom did not feel hygienic at all. The breakfast was another major disappointment. The quality and taste of the food were very poor, far below what one would expect from a 5-star hotel. The selection was limited, and the food that was available was bland and unappetizing. Despite paying a rate that corresponds to a 5-star establishment, the experience I received was not even close to a 2-star standard. The disparity between the advertised quality and the reality was shocking. I expected a luxurious and well-maintained property, but instead, I encountered a place that seemed neglected and in desperate need of renovation.

I recently stayed at the Holiday Inn Citystars in Cairo, which is advertised as a 5-star hotel, but my experience was extremely disappointing and far from what I expected. From the moment I arrived, it was clear that this hotel does not live up to its 5-star rating. The building itself is very old and poorly maintained. The rooms are similarly outdated, with furniture that looks like it hasn't been replaced in decades. The carpets in both the rooms and the hallways are not only worn out but also emit a very unpleasant odor, making the environment quite uncomfortable. The bathrooms and showers were in particularly bad condition. The fixtures were old and rusty, the tiles were cracked, and the overall cleanliness was well below acceptable standards. Using the shower felt like a chore, and the bathroom did not feel hygienic at all. The breakfast was another major disappointment. The quality and taste of the food were very poor, far below what one would expect from a 5-star hotel. The selection was limited, and the food that was available was bland and unappetizing. Despite paying a rate that corresponds to a 5-star establishment, the experience I received was not even close to a 2-star standard. The disparity between the advertised quality and the reality was shocking. I expected a luxurious and well-maintained property, but instead, I encountered a place that seemed neglected and in desperate need of renovation.

Room is too small and noisy

Room is too small and noisy

I had a good time staying there until the time I checked out this morning. The guy at the front desk was rude and so unprofessional. He asked me if I had eaten any snacks or drink any alcohol in my room.i told him I didn’t even see them. He kept asking me over and over.Then he told me if I eat in the dining room I need to pay for it. I told him it was charge d to the room. He was rude and totally ruined my day.

I had a good time staying there until the time I checked out this morning. The guy at the front desk was rude and so unprofessional. He asked me if I had eaten any snacks or drink any alcohol in my room.i told him I didn’t even see them. He kept asking me over and over.Then he told me if I eat in the dining room I need to pay for it. I told him it was charge d to the room. He was rude and totally ruined my day.

I had a wonderful stay

I had a wonderful stay

It was beautiful hotel and so many options for dining and staff was excellent and shopping shopping mall.

It was beautiful hotel and so many options for dining and staff was excellent and shopping shopping mall.

No adds everything is great

No adds everything is great

Perfect

Perfect

Friendly staff. Convenient location Clean premises.

Friendly staff. Convenient location Clean premises.

Good staff , speaking English is a plus. Helpful reciption staff, great breakfast and staff , clean, quiet, but needs more hours in swimming area, and a microwave in each room will be great. Thanks for making the trip a good trip

Good staff , speaking English is a plus. Helpful reciption staff, great breakfast and staff , clean, quiet, but needs more hours in swimming area, and a microwave in each room will be great. Thanks for making the trip a good trip

Room very bad

Room very bad

The hotel is ok. Room space is not huge but it works. Cleaning is very good. The location next to the Citystars Mall is very convenient. My main problem was the food in breakfast. Although there are a lot of options, none of them are great. I asked for an omelette and it was extremely greasy. Cakes and breads seem old sometimes too. I recommend the hotel but not the restaurant.

The hotel is ok. Room space is not huge but it works. Cleaning is very good. The location next to the Citystars Mall is very convenient. My main problem was the food in breakfast. Although there are a lot of options, none of them are great. I asked for an omelette and it was extremely greasy. Cakes and breads seem old sometimes too. I recommend the hotel but not the restaurant.

It was a great stay and more than great staff. many Thanks to Shimaa the lady in the Housekeeping, she's above and beaned