A great place to stay. Very close to the harbour and only a short distance from the airport

A superb time was had within the complex of the hotel. The staff couldn't have been more helpful and obliging. The food was excellent and the atmosphere very warm and friendly. The experiences we had 'outside' of the hotel were another matter. It was exasperating feeling like human carrion wherever we went. Next time we will just stay in the hotel.

A superb time was had within the complex of the hotel. The staff couldn't have been more helpful and obliging. The food was excellent and the atmosphere very warm and friendly. The experiences we had 'outside' of the hotel were another matter. It was exasperating feeling like human carrion wherever we went. Next time we will just stay in the hotel.

The room wasn't clean properly.

The room wasn't clean properly.

Overall we enjoyed our stay but felt it was not a 5* hotel. Quite tired for a "recently renovated" Premium room. Good variety and quantity of food in the main buffet restaurant. Quality was a mixed bag - there was always something good at every meal though. The room was good apart from stinking drains in the bathroom. Easily solved by blocking them with the flannels provided but reporting the problem to the hotel had no effect so we suspect it's an expected problem with all Egyptian sewer systems. The blanket was stained and edge binding was ripped in one corner, resulting in a serious trip, torn muscle and continuing ankle pain and suffering - staff member from guest services it was reported to did not seem concerned or apologetic enough or likely to remedy it for others. The "app" was awful. Very slow and inefficient. Restaurant bookings made through it never reached the restaurants. Wifi started off slow and got slower after an "upgrade" but there was at least a signal in most places. We are lucky to have survived the driving supplied by Ali at the taxi desk on our overnight trip to Luxor. The driver was clearly overworked and tired, as well as driving dangerously fast and aggressively. Allowing Ali to operate from the hotel reflects badly on the hotel and our experience of it. We expected his company would have been checked and approved by the hotel. Einegar and Tarak at the Splash bar were friendly and helpful. Most other staff were good but sometimes too eager.

Overall we enjoyed our stay but felt it was not a 5* hotel. Quite tired for a "recently renovated" Premium room. Good variety and quantity of food in the main buffet restaurant. Quality was a mixed bag - there was always something good at every meal though. The room was good apart from stinking drains in the bathroom. Easily solved by blocking them with the flannels provided but reporting the problem to the hotel had no effect so we suspect it's an expected problem with all Egyptian sewer systems. The blanket was stained and edge binding was ripped in one corner, resulting in a serious trip, torn muscle and continuing ankle pain and suffering - staff member from guest services it was reported to did not seem concerned or apologetic enough or likely to remedy it for others. The "app" was awful. Very slow and inefficient. Restaurant bookings made through it never reached the restaurants. Wifi started off slow and got slower after an "upgrade" but there was at least a signal in most places. We are lucky to have survived the driving supplied by Ali at the taxi desk on our overnight trip to Luxor. The driver was clearly overworked and tired, as well as driving dangerously fast and aggressively. Allowing Ali to operate from the hotel reflects badly on the hotel and our experience of it. We expected his company would have been checked and approved by the hotel. Einegar and Tarak at the Splash bar were friendly and helpful. Most other staff were good but sometimes too eager.

Amazing hotel with amazing staff , your premier league on hospitality

To be honest. They never said that they would have a party that was so loud is shook the windows and make it impossible to think let alone asleep. I could see in the build up it was going to be bad so I asked three times to be able to move rooms. They didn't understand or let me three times. And so it was terrible. Don't get me wrong I understand a lot of people came for the party but I didn't. Nor was I warned about it. And really I should have been and been moved. So I got very little sleep which was the main reason I went on holiday. So very annoyed by it all. The only person that came back to me did so on the last day and asked if there was anything she could do. Lol. I was leaving in 4 hours time. And the damage had already been done. Never going back.

To be honest. They never said that they would have a party that was so loud is shook the windows and make it impossible to think let alone asleep. I could see in the build up it was going to be bad so I asked three times to be able to move rooms. They didn't understand or let me three times. And so it was terrible. Don't get me wrong I understand a lot of people came for the party but I didn't. Nor was I warned about it. And really I should have been and been moved. So I got very little sleep which was the main reason I went on holiday. So very annoyed by it all. The only person that came back to me did so on the last day and asked if there was anything she could do. Lol. I was leaving in 4 hours time. And the damage had already been done. Never going back.

What a fantastic hotel in a great location - I will be back!

What a fantastic hotel in a great location - I will be back!

Amazing hotel that ,are so friendly & beautiful

Amazing hotel that ,are so friendly & beautiful

Very pretty, friendly staff

Very pretty, friendly staff

Great facility and great staff

Great facility and great staff

Visited many times, great hotel friendly staff, good food. Good animation. Rooms need renovation as looking dated.

Visited many times, great hotel friendly staff, good food. Good animation. Rooms need renovation as looking dated.

Decent Breaksfast and clean premises

Decent Breaksfast and clean premises

Everything about the hotel was great. The check in was a wonderful experience. Mostafa from the reception was very welcoming and helpful. The food is great. The beach view is amazing. Strongly recommended

Everything about the hotel was great. The check in was a wonderful experience. Mostafa from the reception was very welcoming and helpful. The food is great. The beach view is amazing. Strongly recommended

The management and staff are extremely helpful and friendly. Everything about this hotel is wonderful!!! I will definitely be visiting again soon!!!

The management and staff are extremely helpful and friendly. Everything about this hotel is wonderful!!! I will definitely be visiting again soon!!!

Everything is good

Everything is good

it is a good experience here. Nice service. Nice view's room. Nice personal beach.

it is a good experience here. Nice service. Nice view's room. Nice personal beach.

Everything super good. Good service, good activities, clean.

Everything super good. Good service, good activities, clean.