Great lovely hotel nearby the lake, great experience with Halong bay tour from hotel company. Ns Lucie was kind and professional to arrange all our trip in Vietnam

The staff were really really great, going above and beyond to provide excellent service. Breakfast was delicious !

Booked a Deluxe Double and didn't end up getting this type of room, based on an error by staff. Didn't think anything of this, as we were very busy with sight-seeing. At the end of each day, my husband and I struggled with the very, very tight space in the room. Upon discharge, staff acknowledged the mistake that was made and offered a free airport transfer. Good gesture on their part, but would've preferred the room we actually booked. Skipped some breakfasts - just wasn't inviting enough.

I stayed here for two weeks while I was working in Hanoi. All the staff were so kind to me, and were all helpful and friendly. It was nice walking through the door at the end of the day to a friendly face, or coming down to breakfast in the morning and chatting with My and Linh. The room was quiet even though it's on the 2nd floor and faces the street. The door to the charming balcony is double-glazed so that really keeps the noise out. The room was spotless and had everything I needed. The only thing I would change about this hotel is to make drinking water more freely available - I try not to use plastic bottles since they last between 300-1000 years in the environment. I asked every day to fill my water bottle and was happily accommodated, but not everyone would ask.

All staffs are very kind. when i went to Hotel, i could receive many information from staff. Especially 'Yen' staff is very kind. it was great time. and my parents are also satisfied with room. and hotel's location is very nice and clean.

staff here are excellent. Breakfast isn't bad. The location is pretty good. But the room was nothing like any of the photos and there's no way that it should have been called a "suite". It was a small room with no room to move and an extra bed. The "balcony" was also more of an unusable rooftop than a balcony. The other thing is that the Wi-Fi was terrible. It was mostly possible to use when sitting in the lobby of the hotel. I want to repeat that staff were excellent...but my disappointment with the room forces me to give a bad review.

The staff went out of their way to make our stay pleasant and they helped in every way.

The front desk staff were terrific. So helpful. They organized some tours for us and had the answers we needed when asked, Jason was particularly knowledgeable.

Great location, staff were wonderful, breakfast had good selection. We had a lovely quiet room away from noise of streets. Will definitely stay again.

Price and location fantastic. Happy staying there and I might stay the same place again if I would return.

Great free breakfast buffet. Staff were extremely friendly and helpful. Only negative was the bed - hard as a rock.

The hotel door is worst part of it, in the early morning many guest keep open and close the door make noise and very bad

Great place to stay, perfect location and the breakfast was excellent.

Excellent hotel, and staff, great location.

Bathroom issues were not fixed when told. Showerhead older then I was... Location too notch, quiet rooms.

Nice hotel and friendly staff made our stay very welcome

A great little family run business in a central location. If you don't care about all the mod cons this will tick the clean and comfy boxes.

This hotel is right in the middle of the Old Quarter, an extremely busy area of shops, pedestrians, cars and scooters. However, it was very quiet in the room with no audible street noise.

The hotel is located right in the centre of Old Quarter and is very convenient for getting to the walking street and other attractions including the night market, the beer street and many other food stalls. But you have to be patient enough with the traffic chaos around the area. The nicest thing was the room could still maintain its quietness even there were so much noise outside. The staff was friendly and helpful. But they should consider to keep a first aid box as they could not offer even a bandaid.

A Nice and clean hotel with very very friendly staff (especially ms Alec at the frontdesk) who were always Willing to help. The room didn’t have a window which was a bit of a bummer, but generally it is good value for money. The breakfast was good with a desent assortment and Real freshmade juice. The location was a bit noicy but right downtown close to tons of shops and restaurents.

Amazing hotel in the middle of the old quarter. The location is perfect. Rooms spotless but the best thing about this hotel is the staff. They are so friendly & helpful. Would definitely stay here again.