I booked this hotel because I read there was a sauna and steam room only to find out this was not the case. The spa was still being constructed. The staff were very accommodating and the owner (Mr Thomas) upgraded me to the presidential suite which very kind of him. He also discounted my beverage. The breakfast was amazing. I just recommend that customers be very careful because what is advertised in hotel booking sites is not always the case on arrival. All things considered, the room and comfort is great. I still would stay again once everything is working as advertised on the booking site (Expedia).

Bice vibe, good facilities, but need more food options for breakfast

The staff at Hanoi Le Chateau Hotel provide service at an impeccable level. We were especially impressed by Ann, who was always available to help us, very friendly, and very helpful. We were greeted with a delicious welcome drink, and multiple staff members approached us with friendly conversation about where we are from, what are plans are, etc. We arrived earlier than our check in, but the hotel hurried to get our room ready and accepted our bags as we went off to explore the city. Our room was set up special for our honeymoon which was super cute, and the room itself was spotless. The location is perfect for exploring the old quarter. The breakfast was tasty. This was the last of eight hotels we stayed in during our 3 week trip in Vietnam, and it was our favourite. Highly recommend.

The staff are nice. Convenience location.