Tiny rooms, dark not much storage

At 5.30 am this morning I was woken by workmen outside, with noise that persisted right up until 8am, so hardly had the relaxing nights sleep I though I’d have staying in this luxury hotel

At 5.30 am this morning I was woken by workmen outside, with noise that persisted right up until 8am, so hardly had the relaxing nights sleep I though I’d have staying in this luxury hotel

Lovely hotel and we would definitely stay again but would ask for a room not on the main frontage due to noise from pedestrians on the road below. Very comfortable bed and a nice touch with the complimentary champagne on arrival.

Lovely hotel and we would definitely stay again but would ask for a room not on the main frontage due to noise from pedestrians on the road below. Very comfortable bed and a nice touch with the complimentary champagne on arrival.

Stayed here for the night before my wedding with my bridesmaids and truly they couldn’t do enough for them. Nothing was too much hassle or bother. We also received a complimentary upgrade for the second day for our wedding night which was really appreciated! We will definitely come back.

Stayed here for the night before my wedding with my bridesmaids and truly they couldn’t do enough for them. Nothing was too much hassle or bother. We also received a complimentary upgrade for the second day for our wedding night which was really appreciated! We will definitely come back.

excellent hotel with great staff .

Very nice hotel in a great position

Very nice hotel in a great position

A

This hotel is beautiful, with excellent service from all the staff. The welcome drink on arrival was a thoughtful touch. However, being shown to our room felt a bit unnecessary since all the rooms are clearly numbered, which made the experience slightly awkward. The breakfast options and quality were outstanding, and both the hotel and our room were spotless. The bathroom, in particular, was amazing—probably the best shower we’ve ever had. The bed was very comfortable, although we didn’t care for the TV positioned at the foot of it. There seemed to be a way to lower the TV, but it appeared broken. We informed reception, but unfortunately, didn’t receive any follow-up. The only reason for losing one star is due to the minibar and snacks in the room. For a 5-star hotel, these should be included, especially given the cost. I’ve stayed in other 5-star hotels, and even Holiday Inns, where minibars were complimentary, so it felt a bit stingy not to have that here. Aside from this, everything else was perfect.

This hotel is beautiful, with excellent service from all the staff. The welcome drink on arrival was a thoughtful touch. However, being shown to our room felt a bit unnecessary since all the rooms are clearly numbered, which made the experience slightly awkward. The breakfast options and quality were outstanding, and both the hotel and our room were spotless. The bathroom, in particular, was amazing—probably the best shower we’ve ever had. The bed was very comfortable, although we didn’t care for the TV positioned at the foot of it. There seemed to be a way to lower the TV, but it appeared broken. We informed reception, but unfortunately, didn’t receive any follow-up. The only reason for losing one star is due to the minibar and snacks in the room. For a 5-star hotel, these should be included, especially given the cost. I’ve stayed in other 5-star hotels, and even Holiday Inns, where minibars were complimentary, so it felt a bit stingy not to have that here. Aside from this, everything else was perfect.

The stay was amazing. The room was incredible. The staff were so polite. Sterling Bar was a wonderful experience with tasty, extra special, cocktails, enjoyed with a truly talented pianist performing in the background - just magical! It was a perfect stay. The best hotel in Manchester.

The stay was amazing. The room was incredible. The staff were so polite. Sterling Bar was a wonderful experience with tasty, extra special, cocktails, enjoyed with a truly talented pianist performing in the background - just magical! It was a perfect stay. The best hotel in Manchester.

excellent smart city centre hotel with good rates

So this is a ‘go to’ hotel for me … or at least it was. Regrettably I’ve now had three occasions to complain about slow service at dinner and breakfast … and have had no feedback from the hotel. I’ve even written to the General Manager and been ignored. That’s a total lack of courtesy and guest concern and this is one guest who sadly will now start recommending other hotels. Such as shame as I love the place, but there’s no excuse for ignorance and lack of courtesy. Clearly guests matter less than they should.

So this is a ‘go to’ hotel for me … or at least it was. Regrettably I’ve now had three occasions to complain about slow service at dinner and breakfast … and have had no feedback from the hotel. I’ve even written to the General Manager and been ignored. That’s a total lack of courtesy and guest concern and this is one guest who sadly will now start recommending other hotels. Such as shame as I love the place, but there’s no excuse for ignorance and lack of courtesy. Clearly guests matter less than they should.

I did not like being subjected to a strange smell in hotel and especially in room. The solution was to leave our room for 30 minutes plus while they used ozone machine to disguise smell.

Fabulous arrival, dropped bags off, went shopping came back to check in (had done online) treated to a welcome glass of champagne. All food options explained well, escorted to room and facilities run through. Room beautifully presented, bed super comfortable. Looking forward to staying here again.

I did not like being subjected to a strange smell in hotel and especially in room. The solution was to leave our room for 30 minutes plus while they used ozone machine to disguise smell.

Fabulous arrival, dropped bags off, went shopping came back to check in (had done online) treated to a welcome glass of champagne. All food options explained well, escorted to room and facilities run through. Room beautifully presented, bed super comfortable. Looking forward to staying here again.

Amazing stay, lovely hotel would stay again.

Amazing stay, lovely hotel would stay again.

Amazing staff. Stunning hotel and perfect location for AO arena and shops. Wished we had been told about Pride being in and road closures by the staff when I called at 8am, as took us 1 1/2 hours to do 1 mile. We could have left earlier !! Just a little thing but everything else was supwrb

Central location, very friendly helpful staff would stay again

Central location, very friendly helpful staff would stay again

I'm not sure what the star rating is but i would rate this as a 5 star hotel. Perfect in every way.

I'm not sure what the star rating is but i would rate this as a 5 star hotel. Perfect in every way.

No curtains, terrible sleep, way overpriced and so noisy outside couldn’t sleep at all

The hotel is faultless. Clean, room lovely, bar beautiful (perhaps pricey but drinks great and from check in to check out the team were so helpful. We will definitely stay again.

The hotel is faultless. Clean, room lovely, bar beautiful (perhaps pricey but drinks great and from check in to check out the team were so helpful. We will definitely stay again.