The female manager had no experience and was not helpful at all. Could say rude at a time. The two other managers that were working at night were very friendly, kind and helpful. our last night there was no water from morning. they kept telling us in an hour will have water. At 8:00pm finally they said they are not sure if we would have water. We had no water to use the bathroom. We start looking to find another hotel. At that point after calling and long discussion they decided at 10:00pm to send us to their partner hotel.

The female manager had no experience and was not helpful at all. Could say rude at a time. The two other managers that were working at night were very friendly, kind and helpful. our last night there was no water from morning. they kept telling us in an hour will have water. At 8:00pm finally they said they are not sure if we would have water. We had no water to use the bathroom. We start looking to find another hotel. At that point after calling and long discussion they decided at 10:00pm to send us to their partner hotel.

I didn’t get to stay there because they contacted me and said they needed to move us to Elegancia Suites due to some issue. I said ok and it was fine.

I didn’t get to stay there because they contacted me and said they needed to move us to Elegancia Suites due to some issue. I said ok and it was fine.

I liked the neigborhood(less tourists) and the extremely friendly staff. The rooms are spatious and clean Some issues are still problematic in Cuba (unstable internet, toilet, breakfast, safe locker, …).

I liked the neigborhood(less tourists) and the extremely friendly staff. The rooms are spatious and clean Some issues are still problematic in Cuba (unstable internet, toilet, breakfast, safe locker, …).

This stay exceeded my expectations. Pedro and his stay were warm, friendly and courteous. The location in a residential area felt private despite the presence of surrounding neighbors. Breakfast was amazing and the property is beautiful. I would definitely revisit.

This stay exceeded my expectations. Pedro and his stay were warm, friendly and courteous. The location in a residential area felt private despite the presence of surrounding neighbors. Breakfast was amazing and the property is beautiful. I would definitely revisit.

We loved our stay. It was a great location and the staff was very helpful.

We loved our stay. It was a great location and the staff was very helpful.

Friendly and helpful conciërge Good breakfast and clean room

Friendly and helpful conciërge Good breakfast and clean room

The hosts Claudia and Pedro are amazing human Beings I would go back

The hosts Claudia and Pedro are amazing human Beings I would go back

Pedro and Claudia were exceptionally kind and helpful! I traveled alone, and they both were quite honest with advice to make my experience positive. They consistently went above and beyond, and I highly recommend this boutique hotel. I appreciated the opportunity to visit Havana, and my only word of caution to any travelers is to leave expectations at home and be realistic. Cuba is a unique country with wonderful people, but it is not like many areas in the world which have been updated specifically to accommodate the wishes of tourists. Roll with the adventure, and you will have a better time. (Everything with Napper is as shared).

Pedro and Claudia were exceptionally kind and helpful! I traveled alone, and they both were quite honest with advice to make my experience positive. They consistently went above and beyond, and I highly recommend this boutique hotel. I appreciated the opportunity to visit Havana, and my only word of caution to any travelers is to leave expectations at home and be realistic. Cuba is a unique country with wonderful people, but it is not like many areas in the world which have been updated specifically to accommodate the wishes of tourists. Roll with the adventure, and you will have a better time. (Everything with Napper is as shared).

This boutique hotel was a lovely place to experience Havana. The spaces were lovely and well-appointed, particularly for a country with so many shortages. The staff was helpful and accommodating. We loved hanging out on the front porch and reading after a day of sight seeing. Vedado neighborhood was a wonderful way to spend time in Havana.

This boutique hotel was a lovely place to experience Havana. The spaces were lovely and well-appointed, particularly for a country with so many shortages. The staff was helpful and accommodating. We loved hanging out on the front porch and reading after a day of sight seeing. Vedado neighborhood was a wonderful way to spend time in Havana.

My partner and I booked a room here without knowing that it’s owned by artist Enrique Rottenberg whose art we saw at La Fabrica de Arte a few days before, so it was a fun surprise when we realized the connection when we arrived. It’s a beautiful restored building with amazing art. The staff were super helpful. The front garden was a lovely spot to have breakfast. Wonderful stay all around!

My partner and I booked a room here without knowing that it’s owned by artist Enrique Rottenberg whose art we saw at La Fabrica de Arte a few days before, so it was a fun surprise when we realized the connection when we arrived. It’s a beautiful restored building with amazing art. The staff were super helpful. The front garden was a lovely spot to have breakfast. Wonderful stay all around!

Not so good.

Not so good.

Our stay was terrific, the hosts were perfect and helped us out every way possible. We would definitely recommend the stay, but would only recommend that when making excursions they tell you how long of a ride it is to your destination. Overall a great feeling of local life and sights.

Our stay was terrific, the hosts were perfect and helped us out every way possible. We would definitely recommend the stay, but would only recommend that when making excursions they tell you how long of a ride it is to your destination. Overall a great feeling of local life and sights.

The house is beautiful and unique and the hosts were very helpful. Highly recommended.

The house is beautiful and unique and the hosts were very helpful. Highly recommended.

Wonderful property.. Great location and Pedro and Claudia were phenomenal. This is a beautifully restored house 15 min walk to the malecon and about 10 min to the plaza de la revolución.

Wonderful property.. Great location and Pedro and Claudia were phenomenal. This is a beautifully restored house 15 min walk to the malecon and about 10 min to the plaza de la revolución.

GERMAN REVIEW You know that as an European or a German in particular, we expect certain standards in foreign countries and maybe even like to complain about things. BUT as a group of 3 Germans staying at Napper Hotel we had NOTHING to complain about - and that means something as a German - haha! On the contrary we were !!so!! Satisfied and happy with our stay! Let’s break it down: Hosts: Claudia and Pedro are the best hosts we could have imagined. They were super responsible, approachable and just pure gems. They had recommendations for us and went above and beyond to make our stay as incredible as possible. Truly: they booked things for us, helped with translations, showed us the neighbourhood, introduced us to so many new things, even accommodated us with an early breakfast, as we had a day trip planned. Just incredible - we are deeply impressed by their kindness and customer centric behaviour: 10 out of 5 Cleanliness: 5/5 Everybody knows, cleanliness is the key 2 success to make a guest feel comfortable. At Napper mission was accomplished! Beds, towels, floor and bathroom were impeccable. Nothing to add - I did not find a single part of dust. Neighbourhood: 5/5 Located around 5/6 km outside the old city center, this neighbourhood provides you with the real Havanna experience and is very safe and vibrant with locals during the day. Supermarkets are 5min away as well as various bars and restaurants. Never felt unsafe or bothered and we walked a lot!

We spent 2 magical days in this amazing, traditional, authentic Hotel, surrounded with 2 kind of amazing people who work there: Claudia & Pedro. This wonderful 2 people made our stay more comfy, funny and interesting, they were so professional and polite, that can’t be with words described! Hotel is very clean, breakfast was great, and the atmosphere is like in a movie! Our special thanks to this two young people, we really enjoyed!

Loved this casa - great room - huge - beautiful bathroom - great bed - air con works extremely well - WIFI is strong. Breakfast was good and staff was great.

Loved this casa - great room - huge - beautiful bathroom - great bed - air con works extremely well - WIFI is strong. Breakfast was good and staff was great.