It was great

Always nice place to stay.

Always nice place to stay.

Nice, clean, comfortable hotel. Undergoing some renovations between now (Oct. 2024) and March 2025. One elevator was allocated to workers so was a bit dirty and elevator wait was lengthened. Nice stay. Good location.

Nice, clean, comfortable hotel. Undergoing some renovations between now (Oct. 2024) and March 2025. One elevator was allocated to workers so was a bit dirty and elevator wait was lengthened. Nice stay. Good location.

It was slay

It was slay

All was good except i wasn’t told that there was a fee for parking. I asked about parking and they gave me pass but didn’t mention there would be a cost. When I found the charge on my credit card.. it took time to research and contact the hotel to determine the cost and while it was explained.. there was no accountability or alokogy for not notifying me of this charge in advance. There is also ample parking at this venue so I’m unsure why a parking fee is necessary.

The property was clean and the staff were very friendly. Great location to hit all the shopping and dining locations in the area.

Great!

My family and I appreciate Leilani’s excellent, helpful and joyful demeanor and genuine care shown to us and to every person that I witnessed while sitting in the lobby. My family and I have traveled to over 50 countries and stayed in 3-5 star hotels and we find her to be equal to top notch managers and concierge. The rest of the staff were nice too. Thank you.

Putting a deposit down for a certain amount of $$ when we checked in

Some of the staff are good - Leilani for instance - but others ought not be employed there. Rude and arrogant.

Location worked for us.

The hotel is old and dirty, but the location is good. The service is not very good. Because they can't make a mattress and a sofa bed. And the waiter didn't know what ketchup was.

This property looks nice on the outside and in the lobby but the rooms need attention and a DEEP CLEAN. We complained right away that all of the doorhandles and lightswitches were covered in sticky fingerprints. The back of the main door looked like it had been splashed with pop. They did come and clean it. The room had a broken light switch and a chunk of carpet was missing. Dust and fingerprints everywhere. The room had alao not been vacuumed.

This property looks nice on the outside and in the lobby but the rooms need attention and a DEEP CLEAN. We complained right away that all of the doorhandles and lightswitches were covered in sticky fingerprints. The back of the main door looked like it had been splashed with pop. They did come and clean it. The room had a broken light switch and a chunk of carpet was missing. Dust and fingerprints everywhere. The room had alao not been vacuumed.

Would recommend

Would recommend

We have been coming to this hotel over the last 10 years. It has become more rundown, dirty and less and less amenities are offered. I think our time coming to this hotel for our stay will be coming to an end.

We have been coming to this hotel over the last 10 years. It has become more rundown, dirty and less and less amenities are offered. I think our time coming to this hotel for our stay will be coming to an end.

Staff were supper nice.

Spacious suites with great amenities. Walkable shopping nearby, staff was very friendly, and the complimentary breakfast was pretty good. My family enjoyed the pool, fitness room and game room. The only thing I cut a star from was cleanliness due to the fact that someone else’s used towel was hanging behind the bathroom door, forgotten to be removed by housekeeping.

Spacious suites with great amenities. Walkable shopping nearby, staff was very friendly, and the complimentary breakfast was pretty good. My family enjoyed the pool, fitness room and game room. The only thing I cut a star from was cleanliness due to the fact that someone else’s used towel was hanging behind the bathroom door, forgotten to be removed by housekeeping.

Overall excellent experience!

Overall excellent experience!

Dom was AMAZING! WE originally had a hiccup at check in due to the original person that checked us in, they did not check everything completely for reservation. Dom looked up our reservation and everything and made it right in a heart beat. Dom was extremely professional, kind and quick. We also had to have batteries changed in a remote and although they were busy-ish they took care of it swiftly. Big shout out to Dom! Thank you!

Dom was AMAZING! WE originally had a hiccup at check in due to the original person that checked us in, they did not check everything completely for reservation. Dom looked up our reservation and everything and made it right in a heart beat. Dom was extremely professional, kind and quick. We also had to have batteries changed in a remote and although they were busy-ish they took care of it swiftly. Big shout out to Dom! Thank you!

Great staff and facilities such as the indoor pool, lounge room with tv and billiards, and exercise gym. But especially the great complementary breakfast.

Very nice for a family of 5. We enjoyed the large room.

Overall the hotel was good. The pool and hot-tub were decent. The fitness room was great for both strength training and cardio. The pull out couch bed quality was unacceptable for the price of the room. Really really bad. Inexplicably, the parking cost extra. In Lynwood. Why? I parked across the street. Crossing the street at night is dangerous. dark and 5 lanes on a corner. Don't do it if you can't run. When I did a sweep of the room on check out I found sunglasses and a sock that wasn't ours so not sure how hard they try to clean rooms. The breakfast was good but didn't change much but I didn't care because it had two waffle stations with whip cream, chocolate chips and fruit toppings. So good. The breakfast staff do not speak, like at all. Luckily I know the international symbol for "more whip cream please". I would stay here again.

Overall the hotel was good. The pool and hot-tub were decent. The fitness room was great for both strength training and cardio. The pull out couch bed quality was unacceptable for the price of the room. Really really bad. Inexplicably, the parking cost extra. In Lynwood. Why? I parked across the street. Crossing the street at night is dangerous. dark and 5 lanes on a corner. Don't do it if you can't run. When I did a sweep of the room on check out I found sunglasses and a sock that wasn't ours so not sure how hard they try to clean rooms. The breakfast was good but didn't change much but I didn't care because it had two waffle stations with whip cream, chocolate chips and fruit toppings. So good. The breakfast staff do not speak, like at all. Luckily I know the international symbol for "more whip cream please". I would stay here again.