Management were appallingly rude and refused to acknowledge our cancellation of a second night made prior to our arrival and confirmed by them at the time. He completely disregarded the cancellation policy written on Expedia and refused to refund our payment. He ended up throwing a ruppee note equivalent to 1/3 of what we were owed to ‘make us go away’.Expedia have been essentially uncontactable with regard to this discrepancy between what is written on Expedia and what management says sending automated email responses to our attempt to contact them. I would advise strongly against booking Rivera Residence and against believing cancellation policies outlined by Expedia

Management were appallingly rude and refused to acknowledge our cancellation of a second night made prior to our arrival and confirmed by them at the time. He completely disregarded the cancellation policy written on Expedia and refused to refund our payment. He ended up throwing a ruppee note equivalent to 1/3 of what we were owed to ‘make us go away’.Expedia have been essentially uncontactable with regard to this discrepancy between what is written on Expedia and what management says sending automated email responses to our attempt to contact them. I would advise strongly against booking Rivera Residence and against believing cancellation policies outlined by Expedia

No swimming pool but hotel very modern and clean, staff very pleasant

No swimming pool but hotel very modern and clean, staff very pleasant

Lovely hotel with great staff. Only downside is that the hotel is a fair way to the city centre so have to rely on tuk tuks or taxis. Would highly recommend.

Lovely hotel with great staff. Only downside is that the hotel is a fair way to the city centre so have to rely on tuk tuks or taxis. Would highly recommend.

Very very courteous and professional service from the staff. Place is as clean as it can get.

Very very courteous and professional service from the staff. Place is as clean as it can get.

Comfortable room, lovely staff. Nice breakfast. Would recommend

Comfortable room, lovely staff. Nice breakfast. Would recommend

This boutique hotel was perfect for our overnight stay in Kandy. Note that this hotel is not in a central location, but is in what appears to be an upscale neighbourhood close to the river. Everything about the hotel appears to be new and modern with great en-suite bathrooms and comfortable beds. Currently no onsite restaurant, but food can easily be ordered in by the very friendly staff. Would highly recommend for those looking for a quiet place to stay.

This boutique hotel was perfect for our overnight stay in Kandy. Note that this hotel is not in a central location, but is in what appears to be an upscale neighbourhood close to the river. Everything about the hotel appears to be new and modern with great en-suite bathrooms and comfortable beds. Currently no onsite restaurant, but food can easily be ordered in by the very friendly staff. Would highly recommend for those looking for a quiet place to stay.

Excellent allround

Excellent allround

We stayed for 2 nights & I highly recommend this hotel for it’s comfort, cleanliness & friendly staff.

We stayed for 2 nights & I highly recommend this hotel for it’s comfort, cleanliness & friendly staff.

Fabulous breakfast and excellent service！ Hotel is clean with enough facilities in the room. Hotel staff are friendly, helpful and considerate. Breakfast was rich with many items! A fruit platter with a variety of fruits was one of the items for the breakfast. On one day, I mentioned that I like papaya only. Then on the next day, I was surprised that they remembered it and prepared a whole plate of papaya to me! That was so warm indeed! Special thanks :)

Staff were incredibly friendly and helpful. The hotel is full of character and the room was very comfy. Amazing breakfast. They also let us use the microwave to make popcorn :) A little bit out of Kandy but affordable tuk tuks into the city.

Staff were incredibly friendly and helpful. The hotel is full of character and the room was very comfy. Amazing breakfast. They also let us use the microwave to make popcorn :) A little bit out of Kandy but affordable tuk tuks into the city.

Nice hotel, little out of the town. Would need a tuk tuk or private driver to get into the town. Clean and comfortable hotel. Only down side was we booked and payed for a room with a Mountain View only to be put in a room on the ground floor behind reception with a view of a full height wire fence. When asked about the room we had booked we were told no rooms had a Mountain View, only to find out the following morning that there is a room with a Mountain View.

Nice hotel, little out of the town. Would need a tuk tuk or private driver to get into the town. Clean and comfortable hotel. Only down side was we booked and payed for a room with a Mountain View only to be put in a room on the ground floor behind reception with a view of a full height wire fence. When asked about the room we had booked we were told no rooms had a Mountain View, only to find out the following morning that there is a room with a Mountain View.

Lovely modern hotel in a quiet residential area. Clean and comfortable. Friendly staff. About a 15 minute tuk tuk ride from Kandy didn't matter too much as we were only there 2 nights but not ideal if there longer as was difficult to find when coming back from Kandy and local drivers struggled to find it.

Lovely modern hotel in a quiet residential area. Clean and comfortable. Friendly staff. About a 15 minute tuk tuk ride from Kandy didn't matter too much as we were only there 2 nights but not ideal if there longer as was difficult to find when coming back from Kandy and local drivers struggled to find it.

Lovely place on the outskirts of Kandy. Beautifully furnished and outfitted, very comfortable. So nice to be in a peaceful setting, away from the busy center of town. Just a short walk and there's the main road, easy to catch a tuktuk to wherever you are going. Really enjoyed our three nights here.

Lovely place on the outskirts of Kandy. Beautifully furnished and outfitted, very comfortable. So nice to be in a peaceful setting, away from the busy center of town. Just a short walk and there's the main road, easy to catch a tuktuk to wherever you are going. Really enjoyed our three nights here.

remote from the city in the middle of nowhere, the house indeed was beautiful, but the service was distant and passive, everything was like you ask and they answer, including breakfast time, wifi password and morning eggs! which is not the Sri Lankan style of service I got from other hotels, villas and guesthouse. Kandy has too many other choices, unfortunately I won't recommend this place.

remote from the city in the middle of nowhere, the house indeed was beautiful, but the service was distant and passive, everything was like you ask and they answer, including breakfast time, wifi password and morning eggs! which is not the Sri Lankan style of service I got from other hotels, villas and guesthouse. Kandy has too many other choices, unfortunately I won't recommend this place.