Excellent food and very helpful staff

Excellent food and very helpful staff

This is a great place for quiet. The onsen was wonderful. The food was new experiences. The staff including the chef were friendly and helpful. The room was charming (view so-so). Lovely base to see Mt Fuji. Loved the open air museum, museum of art and museum of photography. BUT - "private detached bathroom" actually only means an en suite toilet and sink. No shower or bath. For that you have to go one floor down to the public onsen (which is reservable only from 3 pm, so if you want a private shower before that, or, after you just have to be lucky that no one else is using it. BUT the staff spoke practically no English and we no Japanese. Nor did they seem able to use a translation programme (like Google Translate - we made communications which they read, they responded in fast Japanese) BUT if you have disability issues, transport is HARD in Hakone (no taxis/ubers etc available before 10 am in the morning at all!). The day we left however, one of the chefs was kind enough to give the three of us a lift to the bus stop (two large and two small suitcases and mother in wheelchair). Hakone is also very steep gradients

This is a great place for quiet. The onsen was wonderful. The food was new experiences. The staff including the chef were friendly and helpful. The room was charming (view so-so). Lovely base to see Mt Fuji. Loved the open air museum, museum of art and museum of photography. BUT - "private detached bathroom" actually only means an en suite toilet and sink. No shower or bath. For that you have to go one floor down to the public onsen (which is reservable only from 3 pm, so if you want a private shower before that, or, after you just have to be lucky that no one else is using it. BUT the staff spoke practically no English and we no Japanese. Nor did they seem able to use a translation programme (like Google Translate - we made communications which they read, they responded in fast Japanese) BUT if you have disability issues, transport is HARD in Hakone (no taxis/ubers etc available before 10 am in the morning at all!). The day we left however, one of the chefs was kind enough to give the three of us a lift to the bus stop (two large and two small suitcases and mother in wheelchair). Hakone is also very steep gradients

An amazing place! Impeccable service, fabulous food and the whole place was spotless. It was so peaceful and quiet - a wonderful place to recharge. Such helpful and friendly staff. We were blown away by the whole experience and highly recommend this hotel for a stay and to enjoy master chef Ishida's culinary skills. It's great that you can book the hot spring bath for private use.

An amazing place! Impeccable service, fabulous food and the whole place was spotless. It was so peaceful and quiet - a wonderful place to recharge. Such helpful and friendly staff. We were blown away by the whole experience and highly recommend this hotel for a stay and to enjoy master chef Ishida's culinary skills. It's great that you can book the hot spring bath for private use.

This place is Amazing! It's a little hard to get to but it's so worth it. The onsen was so much much. They have private reservations that you can bath in private. The room was clean and cozy. Very Japanese traditional setting. The staff was so nice and helpful. The best part was the food. We are a group of foodies from NYC. And we were absolutely impressed with the food. Hands down one ofvthe best! This place is a gem in the mountain. We can't wait to go back.

This place is Amazing! It's a little hard to get to but it's so worth it. The onsen was so much much. They have private reservations that you can bath in private. The room was clean and cozy. Very Japanese traditional setting. The staff was so nice and helpful. The best part was the food. We are a group of foodies from NYC. And we were absolutely impressed with the food. Hands down one ofvthe best! This place is a gem in the mountain. We can't wait to go back.