Everything was great, mostly. Was great for kids

Our room shower. The staff service was quite poor.

It was beautiful

Nothing

The island is gorgeous, perfect for a family vacation.

The facility is a bit dated, which may cause some minor inconveniences during your stay.

The pools were great and the staff were fantastic. We stayed for two weeks and numerous staff went out of their way to help us with any extra issues or needs we had. The physical environment around the resort was beautiful and the resort itself had a great atmosphere.

The food was very hit and miss. My daughter’s dinner at Infinity the first night was disgusting (beef wragu) and inedible. I would have sent it back but think I was just in shock! I’m not talking just unappealing, I mean like I had just pulled it out of compost and scraped maggots off. Vile. It put us off ever eating there again. Food at Salti was also mostly not up to scratch. Pizza we tried once was not properly cooked with the crust still soft dough inside. Pizza we then tried at Graz’n was the same, plus a gooey mass of cheese sliding around on the top. We had to go into Airlie to buy groceries that could sustain us with only the use of a kettle. No toaster or microwave even. I ate two-minute noodles for the first time in decades rather than eat at the restaurants. When we’d run out of them I stuck to vegetable dishes like the roast pumpkin and tempura cauliflower (both pretty tasteless but at least edible). The only positives food-wise were the lemon hommus and roast carrots from Salti, as well as the hot chips, and the cocktails, especially the Tim Tam chocolate one, from the Barefoot Bar and Tonic Bar. The desserts were also excellent but very over-priced.

The only positive I can find is the location. But we don't have a choice either. If we want to go to the island, this resort is our only go. The staff in general was helpful. The complimentary snorkeling is big bonus but I didn't really get to see much since I went at a bad time I guess.

The room. I was utterly disappointed with the room. I've stayed at way better rooms for less than half the price. The bathroom wasn't clean. Mouldy. I even had spider webs on the corner of my room. I was supposed to get a ocean view room but the only thing I could see from my window was a volleyball court and some lawn. The breakfast wasn't that great either but it's not that bad either. The whole property felt like it could use a clean up. I'll share pictures at the end so you can have a look.

Wish we had stayed longer

The location was lovely, the rooms and pool area were excellent. everything was very really clean. There were also some great extras such as the underwater observatory, table tennis tables and water sport activities. This is very well suited to families with young children.

The only things that let the resort down are the lack of options for food and the general customer service. Some of the staff were great but unfortunately others let the team down.

It was a great island and beautiful

Limited things to do when it’s windy Didn’t get the room I paid for