Hotel transfer coach to and from airport worked well. Waiters in Mozza very efficient. Reception staff helpful.

Lighting in room was poor. No USB charge points. View from room ordinary Basic hotel room, a little dated

Walkable to delicious restaurants

Asked housekeeping for clean towels in hallways and she told me to call front desk for them because she didn’t have any. If I was her I would say this instead. “Let me go get towels for you.”

Very comfortable bed and very quiet.

Too expensive

The breakfast was generally v good for the price. Sadly on one occasion the meal came up with eggs, toast, mushrooms and hashbrown, delivered all piping hot on a hot plate. However the mushrooms covering the eggs and toast were stone cold, and clearly had been poured out of the can without any heating They were returned and it was confirmed that they should have been cooked, but clearly rather than start again, the kitchen staff attempted to take the cold mushrooms off, presumably microwave them, and replaced them over some still cold mushrooms that remained, rather than throw away and start again. As I was in a hurry by now so I ate it, but with some reluctance

We booked a suite on floor eleven, and was for some reason was given room 1207 on floor twelve, which had elevator access by way of a quaint form of service lift from the floor below. Clearly you are not supposed to open the curtains as outside our room, at the top of the building, was a service walkway with a overhead frame covering outside the window,, Neither have been cleaned for months and was, with the moss, looking more like a garden, than a service walkway. Surely being a floor of solely of more expensive suites, things like the appearance matters ? We stayed an booked in Richmond as it was our 50th Wedding anniversary and had planned to have our family of twelve dine with us during our stay at this hotel. At the time of booking, I asked for a typical evening menu to be sent on line but non arrived. In view of this we and the family dined at local restaurants instead. Upon our arrival we were welcomed by the front office staff with congratulations of our anniversary, but sadly that was it, not even a complementary bottle of coke in our suite which for nearly $1000 spent, was a poor show.

Breakfast was excellent. Staff very friendly and helpful. Rooms comfortable and quiet.

Maybe selection of tea and a small supply of milk in the room.

Convenient location with free shuttle. Clean room with friendly staff.

Expensive compared to some others.

Didn’t see breakfast

The shuttle service was amazing, and the room was really clean. The staff was helpful.

We had no shower gel in our room, and water bottles were missing. Our bathroom was not in the bst shape and could use a bit of reno.