All around good service

Breakfast was great.

We were very disappointed that the water slide was not working as the pool and slide were the main reasons we selected this hotel. I also found the beds too hard. There is also a smell from a nearby food production plant that was offputting.

Breakfast was good

Pool was out of order There was a lady at the front desk who was rude

very clean. friend Friendly service.

I booked the hotel for its pool area…which was available at the time of booking…and was closed for maintenance when we arrived.

Beds were comfortable and hotel was clean overall.

The lady at the front desk was rude she should not be working when the hotel is full all she did was complain. We had to bring our 4lb dog last minute and she told me I was lucky she didn’t turn me away. Then she gave me a whole page of rules for kids staying here. The pool was freezing cold and they had no clean towels. The furnace in our room runs even when off the fan is super loud and sounds like it might fly away. Zero hot water for a shower in the morning. Plus a $400 deposit is quite excessive. Last time we stayed here it was wonderful and I couldn’t say anything bad. I even convinced our skating club to stay here and now I’m embarrassed.

Clean and nicely decorated, very friendly staff, good breakfast and night snacks. The supper coupon was a nice touch!

Very tiny tub, I had a noisy room and their pool/hot tub were out of order although they did explain.

The hotel is in an area with several hotels and we have stayed in 3 of them. This is our first stay here but it will, without question, be our first choice from now on when staying in Lethbridge. The hotel is clean, the staff very friendly, lots of parking and the needs are super comfortable - which is after all, the most important part of a hotel stay.

Too noisy until too late due to its proximity to the Casino.