The room that we had was comfortable and clean. It was close to everything for us. We came to check in a little early to look at the room. It was decent for our stay. Came to Mainstays to attend my Sons graduation (Masters degree program). I would sta

I didnt like that I came to check in and spray it with Lysol. I left back out to allow for it to dry. I opened all the doors inside, but when I returned they were shut again which means someone entered the room again. I also noti.ced that it sounded like everytimw we left out someone in the unit next door was at the peephole looking out at us. This was very creepy to me. .Other than that the stay was a pleasant one.

Nice apartment-like accommodations

Light in kitchen did not work

Location was great!

Room was dirty~bedding was stained. Under pull out couch & under beds weren’t vacuumed which resulted in ants being present. Had to switch rooms. Property needs to be updated. Will not stay there again.

location

needs to be cleaned better and they need to replace carpet as it was stained badly. they also need to replace broken items such as closet doors were broken

great staff, great location-close to food & shopping and freeways, comfortable.

needed a few minor repairs.

Clean, comfortable room.

It was pretty great

price

advertising on Booking.com was misleading - looks better on website than it really is - curtains shabby - dusty areas -

That when bookings said I didn't have to pay now I did and when I got there I was charged 2 time and had to put a security 100 down too. It is bull

Nice clean great parking

the room was a suite with 2 separate bedrooms, a living room, bathroom, and small kitchenette. the mattresses were comfortable.

it was very dirty. initially it didn’t look too bad, but we really didn’t spend much time in the room, as I was in Cleveland for a wedding. but I woke up the next day with about 12 bites on one foot and was pretty freaked out. I had checked for bed bugs, as I always do, before setting my stuff down the first day. I never did see any bugs, however, in my more thorough search - under beds, behind bed, behind dresser and beside table, I found socks, hats, lottery tickets, old water bottles, coke bottles, clothes, etc. this made it very clear just how dirty the room was. we checked under the bed in the other bedroom and found similar items. I went to the lobby and spoke with the general manager and about 3 other staff members who were standing there, showed them the bites on my foot, and the condition of the room. The general manager immediately apologized and said he could move us to a new room in a different building. I asked if I could check the room before moving our stuff over. I checked the new room, found socks, a few dead bugs, a random long construction nail by the bed. I checked the mattresses and again didn’t see any bed bugs, but it was also bright with sunlight coming through the windows. At that point,I just knew we needed to go. I felt very uncomfortable, knew I wouldn’t be able to sleep there tonight, and the bites on my foot were bad. I went back down to the lobby and said we were going to leave. The manager apologized again and said they would issue a refund. I booked through booking.com, so I needed to contact booking.com and then booking.com would contact the hotel about a refund. After switching hotels, and returning from our weekend away for a wedding, I called booking.com. they tried calling 3 times and the hotel didn’t answer. Booking.com let me know their plan to contact the hotel and get back with me, assuring it would be made right.

The front desk person was friendly however had to go down 3 times to ask for 2 light bulbs. Hotel in bad need of updating. What repairs were done looked awful. Hair in bed. Dirt in tub, dirty cookware etc. Would not stay here again. Plus they charge 100.00 extra for damage deposit. Was told it would come back off. We are 63 really do you think we would cause damage? It felt like an insult. Breakfast was advertised as hot. It was not even out when we went down. Found out at desk they don't do hot buffet even.

Very roomy, all of the amenities

Mold in the bathroom, smelled of animal in spots, couch was dirty

The price is great, but you get what you pay for. Also the location is excellent: very close to the airport and freeway with many options for dining and fun. Staff was friendly.

The security sucks. Please fix the outside doors so that they can only be entered by using a key card. The breakfast is lacking, but at this price point, I would expect that. However, it is listed as a "buffet" which is definite hyperbole. I chose this place because there was a kitchen. There are exactly two forks, knives, spoons, bowls, plates, coffee cups in the kitchen even though I booked a room for three people. The only dishwashing soap is for the dishwasher (one tab). I bought my own dish soap so I could hand wash as needed because I don't want to run the dishwasher every five minutes. All of the pans were dirty when I pulled them out of the cabinet and there was a dirty plate in the dishwasher. :( The freezer never froze and the refridge was turned way down when I got there. The pool is closed so it might be a good idea to remove it from the listing. I think I will pay more next time and stay somewhere else. To whomever responds to these reviews, your stock answers to every negative review are telling.

clean and friendly staff

the breakfast is a joke