Luz was fabulous! She went above and beyond to help me, She helped me with my bags became my hands were full

Restaurant and bar

Very nice

Friendly and helpful. Food on location was good.

Parking garage was under repair.

the food and the room

the bed was so comfortable. It was a king. The room was huge very roomy. It also had a great view of the city. There was a restaurant and we just wanted tea. The waitress didn't charge. breakfast was buffet only so the waitress only charged us for one. She didn't have any other help.

The area around in Utica is so depressing. Building vacant and run down. We did find a restaurant recommended by the woman at dunkin donuts.

good location downtown

only 2 elevators

Didn't stay for breakfast

Everything was good

The room was good size. The staff were very friendly.

The carpet was dirty. I walked around my room in my bare feet and then took a shower and the tub turned black from the dirt on my feet.

The person who checked me in was outstanding. I like the shampoo and soaps in the shower.

The room had large stains on the ceiling tiles

Did not eat in the hotel but we ordered room service and it was good. Our room only had 1 cup for the coffee, and there was no creamer. Not everyone drinks black coffee.

We requested extra pillows in the room, it was not there. The nice lady at the front desk , gave us 2 extra pillows for my back.

Loved the pool. Staff was great and so helpful when my child got sick. Thank you

Pricing was a little steep

The employees were great, room looked amazing, everything was perfect!