The architecture

Nothing

Customer service and food; beautiful property, absolutely serene and refreshing!

Breakfast was mediocre , bakery didn't feel fresh

The staff is excellent and really helpful and polite ... they took care of the smallest ask with a smile. The restaurant and breakfast was excellent too.

The room could be better maintained - we noticed cracks in the ceiling and the walls. We had a problem with excessive smoking right outside our non-smoking room - this feedback was provided to the hotel as well

Breakfast spread was good

No spa. Bar could have been better

cleanliness , location , good food, nice garden

small room for the money they charge when compared to other Taj hotels . The staff need to warn guests not to park car in the front area . after a rain , my car was full of dust from the tree in front .

location and old world charm

initially we were shown a dingy room n other choice they said was a refurbished room n when we choose the refurbished room there was this strong enamel paint smell n work dust n I developed allergy . But the good part was the staff reacted fast n moved us to a better location n room They should have at least told us about the fresh painting going on

spacious, green.

rooms are not comfortable. no ventilation at all. electrical fittings poor.

Had a wonderful time with family. We celebrated our wedding anniversary and the hotel management and staff made it so special. The place is spectacular with manicured lawns and this big beautiful purple bougainvillea tree as the main attraction. The place had an old world charm to it. The hotel management and staff deserve top marks in hospitality. They provided some good guidance to us about touring the place. The food was delicious and wholesome. The waiting staff was very attentive and alert, ready to assist. The housekeeping staff cleaned the room very professionally and even decorated it for our anniversary, very sweet of them. All in all, it was a very pleasant stay thanks to the hotel management and staff who made it that way.

Liked · Staff: friendly and helpful. In particular, thanks to the kitchen staff for specially preparing ragi dosas for breakfast each morning (not on the regular menu). A few of them also played football with my kids in the lawn - which they thoroughly enjoyed. Heritage: The heritage aspect of the property is lovely though, to my point below, you can’t fully enjoy it at the moment as the hotel is under renovation. Food: The food is excellent. Good variety on the menu - and they are always open to adapting to your needs. The staff in the dining hall are really friendly. A shout out to Simantha (thanks for the ragi dosas :)) and to the piano artist who entertained us with lovely music every evening. The magic show arranged by the hotel was excellent - really skilled magician!

Disliked · 1. Cacophony on the lawns: Our last evening really ruined the whole experience. A sound system was set up in the lawns for a private group that checked-in. They played LOUD (like really head-throbbing loud) music for several hours and only stopped after we threatened to call the police after 10pm. Later, we were told that the property doesn’t even have a license for playing music - so it was allowed illegally. The whole point of coming to a resort like this is to get away from the hustle & bustle of the city and get close to nature and enjoy its serenity. We didn’t pay these prices to be thrown into the middle of someone else’s dance party. Terrible experience and totally not expected at a Taj property! 2. Hotel under renovation: a significant portion of the hotel is under renovation, so you only get partial use of the property. This was not informed to us at the time of the booking. 3. Pre-arrival, we tried many times to get a confirmed transport vehicle to bring us from Coimbatore to Coonoor. After trying many times, someone finally picked up the phone and promised to send the driver contact

Clean, great staff, excellent food and beverage, and all this whilst refurbishment works are ongoing 👍

Good location and friendly staff

There’s a lot to not like! From badly designed health faucets to cramped rooms, noisy construction at the hotel and many more..

staff

it’s under construction and they didn’t disclose and we when called to check - they said renovation is over. so they lied

Excellent property and very helpful professional staff

Bar choice needs considerable improvement