The only saving grace of this hotel is its location, but with Crowne Plaza just a few minutes away, I’ll definitely be staying there next time and recommending it to others.

I recently stayed at The Hilton Liverpool after not visiting for two years, and sadly, the experience was far from what it used to be. There were multiple issues that made our stay uncomfortable and disappointing. First, the check-in process was unwelcoming as the staff seemed uninterested in helping. The room we were given was not what we expected based on the photos on booking.com—much smaller, with barely any space for our luggage. To make matters worse, the bedsheets had visible stains and fur, which was a clear sign the room hadn’t been properly cleaned. Even after requesting fresh sheets, they still had stains on them. The remote control was also filthy, which further contributed to the lack of cleanliness. The room itself was poorly maintained, with the finishing around the windows and door showing signs of wear and tear. It’s clear that the hotel needs some serious refurbishment. When we asked for a late check-out due to our late-night flight, the request was denied, which added more stress to an already unpleasant stay. Hilton Liverpool, you’ve lost a loyal customer.

The location

Bedroom furniture outdated and decorating Food over priced

Excellent location. Great room. Staff were welcoming and helpful.

A very good breakfast, apart from the hash browns, not very crispy, and the black pudding, which was quite dry, although I would say it was the last of the black pudding on the buffet, so probably had been out for a while.

staff were friendly & location

limited space on premises for parking (6 car spots only), difficult to enter car park as we needed access for elderly travelling with us.

Fantastische Lage direkt gegenüber der Albert Docks und inmitten des neuen Einkauszentrums. Aber auch alle anderen kulturellen Highlights waren zu Fuß gut erreichbar. Wir hatten das Glück, ein Zimmer mit wunderbarer Aussicht auf die Docks zu haben. Im Zimmer stand eine gute Flasche Mineralwasser.

Alles so Kleinigkeiten: Ladesteckdose für deutsche Stecker funktionierte nicht, Fernseher mit Störung und kein deutsches Fernsehen, Netflix oder YouTube, keine Kosmetiktücher, keine Nespressomaschine, nur Instantkaffee, Kosmetikspiegel - aber nur schummriges Licht, Dusche in der Badewanne mit lauem Strahl… am schlimmsten: die Champagnerlounge draußen übersät mit Zigarettenkippen und altem Laub, dass sich ebenfalls neben dem gesamten seitlichen Hotel ansammelte…

Hilton Hotels have the most comfortable hotel beds. Great size room. Well laid out and perfectly positioned.

Nothing

super king bed mega.buffet breakfast excellent .position second to none in livrpool .

Very central and very clean,good breakfast.

Location

Nothing

Location of this hotel was very convenient. Our room was nice with a partial view of the docks. The breakfast I did not care for at all. I am from America and think I am just used to a different kind of food. I am sure locals would find the food good.

I did not find the room super clean but other than that I would say this was a nice hotel in a great location.

Nice location

Concierge didn’t complete birthday tasks asked

Value for money Beautiful environment Very helpful front desk staff and many options for breakfast.

Nothing

Excellent location, valet parking was excellent, although we only had breakfast it was freshly cooked.

There was no fridge in our room ( which was a premium room which we had paid extra for. Couldn’t get a good WiFi signal, there are no sockets beside the beds ( an essential in this day and age for charging mobile phones at night ( especially when most people use their phone as an alarm ) Wood have preferred an option of plumbing tomatoes on the breakfast menu

The plug socket was too far away from the bed so couldn't put phone on charge overnight. Also struggled putting the tele on.

Location. Spacious room. Lovely staff.

Very expensive spirits. Rooms nice, only issue was broken floor tiles in bathroom.

Location staff and size of room

Limited parking onsite

Location wax great

Expensive for drinks at the bar . On the day of arrival i had an important enquiry and found it took a while to get through to reception which was a bit stressful

I loved the location and how lovely it was inside. Bar open until 3am and had music on etc. staff was also so lovely :-) rooms very clean and comfortable

Excellent location

Central location, friendly staff, large and comfortable rooms. Was very clean.

Nothing.

Location

Tired look , carpets and linen needs changing , bath towel was torn

Perfect location close to all the amenities

Nothing

We were celebrating our wedding anniversary. In our room we found a card and complimentary vouchers for Prosecco at the bar downstairs

Would have been nice if breakfast was included in the price as we paid over £100 for one night

Bed and fragrance

Wear and tare, felt slightly unwelcomed

Had an amazing night wast up graded room was spotless great view

The location was excellent, the room had patches painted over on the wall in a different colour to the wall, there were no glasses in the bathroom which other hotels have, not enough towels, it felt like things were “missing” from the room and attention to detail.

Disappointed in the room, the room had patches painted on the wall in a different colour to the wall, there were no glasses in the bathroom which other hotels have, not enough towels, it felt like things were “missing” from the room and attention to detail. The room key wouldn’t work in the lift, after several attempts we had to go back to reception for another key. Non Pulp Orange juice would be nice at breakfast.

Close to everything. Walking distance to the docks, restaurants, shopping and monuments.

Bathroom tile one room broken and loose. Wood floor threshold between carpet and d tile and bathroom broken in several pieces.

This hotel is in an excellent location, within walking distance of the main attractions and very close to the Liverpool One shopping centre. We pre-booked our car at the Q-Park at Liverpool One and this worked very well. The Hilton is a short walk away. There was a good choice at breakfast

The weather was very sunny during our stay. We had a room with a view of the Waterfront and it became very warm and stuffy despite the air conditioning being on and the curtains closed.

Couldn’t fault the location and staff

The room was so hot. Aircon set so you are only able to turn up or turn down by + or - 3 degrees. It’s also permanently set to warm. Rooms dated and need upgrades. Bathroom is so dark that anyone trying to do makeup would struggle.

Amazing location, able to walk most places and the beds are the comfiest I’ve ever slept in in a hotel. The staff were very friendly and accommodating from the front of house to the cleaning staff, everyone was very friendly and smiley

fantastic location and great hotel with spacious room and comfy bed. Staff were amazing and really friendly. Great breakfast with amazing choice. Can't fault anything

everything was great cannot fault a thing