Check in took about 20 mins. We could not park next to our building all spaces were full. We had to park in the garage at front of resort then had to wait 10 mins for a cart to take us to room so from check in to room was about 45 mins. Room smelled like beer and lysol, fridge was dented in floors looked nasty and bedroom was much older style than picture. Blinds would not close completely so put blanket over them for privacy. A big fight broke out around the building, multiple cops all over the place then we hear pounding on the adjoining unit by cops telling them if they don't open the door they are coming in. There was only a connecting door separating us from this and we did not have the lock on our side. I was very concerned that someone would bust into our room. We left during this altercation next door and had to walk to the front lobby. I told them we did not feel safe and they totally understood and would have given us a refund but said I booked through a 3rd party and would have to take it up with them. I got a hotel and in bed around 3am. I texted Jack after I woke up and let him know what took place and that we did not stay and would like a refund. He refused. He said I was safe and not threatened that I could come back and stay but no refund. He said I should have called him before leaving. He completely diminished our concern for safety, he got his money and that seems all that mattered to him. I will never book a property that he manages again!

The room was as advertised and amenities were as expected. The location of our room within the property however was less than ideal. Our first-floor room was adjacent to the ice machine and elevator equipment room. We heard every guest that used the elevator at all hours of the night. The outside wall of our room would vibrate every time the elevator was used. The front desk said the resort was full and could not find us another room. I would suggest staying on an upper floor if available.

Everything was good and we jad fun.

Clean, friendly, great location, resort offers anything you could need, 10/10

I enjoyed my stay. The unit was beyond my expectations and the view of the lake was lovely. I found the staff to be super friendly and responsive. I will absolutely stay at this location again.

Stayed in Orlando for a week long seminar and stayed here. Loved everything it was all great! Will be back

Great proximity to everything Orlando has to offer. Property was clean and as described. Check in process was busy, took about 30 min, but it's a large property and was a Friday night so not a huge deal. Happy with my stay.

The resort is clean and bright. The check in process was simple. The location of our room was perfect. Parts of the resort are very busy with lots of children and families which was wonderful to see. We however wanted something a little more private and peaceful and somehow the lovely lady who check us in seemed to just know and put us in the back of the resort where it was very peaceful and serene.