Ótima recepção :) Todo o atendimento no hotel foi excelente, pessoas com um show de simpatia, foram super solícitos, educados e pacientes!! Ótimo café da manhã também!! Além de tudo, ótima localização, a rua faz esquina com a Avenida Providência, lugar que além de ser tranquilo para caminhar, é possível encontrar de tudo! Com certeza quando voltar à Santiago, ficarei por lá :)

Nenhuma reclamação, tudo ótimo :)

Os funcionários são muito solícitos, a Mercedes nos recebeu super bem e indicou passeio, amei. Vale destacar que o café da manhã apesar de simples atende a necessidade com muita variedade, boa localização perto do metrô e restaurantes, ponto positivo para frigobar ajuda em lances fora de hora.

Conforto da cama, ela atende o básico. Então, para poucos dias não há o que se preocupar. O travesseiro poderia ser mais confortável.

The staff at Chilotel was so very hospitable and kind. Helpful, provided exceptional service....including allowing us to leave a suitcase for a period of time when checked out, with a plan to return later in the week and to do a load of laundry for us (extra fee.) Breakfast was very satisfactory. The same offering each of the days we stayed - fine none the less.

The facility is not fancy. The rooms are all different....some felt more comfy than others. Our family was not IN the hotel for much of the time, so these lodgings were very satisfactory.

Staff is super friendly and welcoming. Location is super good and near many restaurants.

Wifi is very bad in the 3rd floor and unfortunately I found a flea in my bed.

location and charm

Furniture could use some update. However bed was very comfortable. I can’t think about anything else to suggest.

location and charm

A bit of outdated furniture and decor.

Wonderful staff! Felt treated like family and very safe. Ideal for single women traveling.

Bathroom needs to be updated. Floor, windows and furniture renewd.

Location, pleasant neighborhood, very nice room and staff

Wifi is good, but i guess the provider failed. Not the fault of Chil

The staff was nice and supportive, they helped me with everything I needed.

The WIFI connection was unstable, definitely not good enough to have a video call or use any streaming service.

Good Location, close to the metro Manuel Montt and Pedro de Valdivia, restaurants and bars. The staff very helpful and kind specially Don José.

Quiet, clean, comfortable, convenient to subway

All of the staff were very friendly and helpful. Any questions I had about getting around the city, what sights to see, etc, they did their best to help out. Very relaxed atmosphere

This place gave us amazing service! On our first day when we wanted to explore the city, Mercedes gave us map, showed where the hotel was on the map, as well as the closest metro station, then circled the highlights of the city! The night before the morning we checked out, they arranged our ride to the bus station (very helpful since we don’t speak Spanish). On the morning we left, they fixed breakfast for us a 6:15am - their normal breakfast doesn’t start until 7:30. The room was perfect, absolutely no complaints! I highly recommend it!