so nice for break from the crowds . pool is beautiful

Fabulous room with a beautiful view of the lagoon. The staff were excellent and catered to our every need. The views and scenery ( gardens, Olympic pool area etc) were stunning. Had the best fish meal ( turbot and asparagus) I’d ever tasted in a restaurant (and it was only the bar restaurant). The chocolates they gave us in the room on arrival were divine. Breakfast was lavish. We felt pampered the whole time and had a wonderful romantic holiday.

We loved taking the private luxurious shuttle boat to San Marco island but this may be a problem for people afraid of sailing who may prefer to stay on the other side of the lagoon in walking distance of the sites. The only other negative was that the breakfast service if you order off the menu was very slow so by the time it came we had to go off. That can be managed by leaving at least an hour for a hot breakfast and also a good half hour each way to get to Piazza San Marco ( including waiting for shuttle)

Exceptional hotel. Every as expected and more. Staff could not have been more welcoming and helpful.

Beautiful hotel, the staff were wonderful and the customer service was out of this world . The location was great , even though you weren’t in the centre of Venice it was nice to escape the bustle of Venice and the hotels regular free water taxi was perfect to get back and fore when you needed. The breakfast which is included was exceptional and we had some lovely treatments at the spa. We ate at Cips restaurant a few nights and the food was fantastic and again , the staff couldn’t do enough for you . Would certainly go back !!

We ate at the Michelin restaurant one evening and having visited many Michelin restaurants we were extremely disappointed. The taster menu was very expensive and some of the courses were well below the standard you would expect from a starred restaurant. Also the service didn’t reflect what you would expect in a Michelin restaurant . But don’t let that put you off .. eat at Cips !!

It’s location and the grounds.

Room was okay—didn’t give five star feeling.

the staff!

The staff were exceptional, the choice of food and drink were extensive , absolutely delicious and enjoyed in the most splendid of surroundings, the view over the lagoon was mesmerising.

The Pigeons .

The breakfast was of such high quality truly outstanding. Served on China plates with the coffee brought in silverware. So very elegant. The service throughout the hotel is so warm and yet still professional, you arrive as guests but leave as friends.

Staff, ambiance, general service particularly access to St Marks Square. Response to an error was very gracious and in keeping with the hotel's ethos and thus very much appreciated.