I wanted a downtown vibe and that’s what this location provided. Very clean! Although, there were a couple minor issues, they were addressed immediately.

The unit was not only roomy, but also impeccably clean, and decorated with a nice touch. It was located in a great location in downtown Richmond. Unfortunately, our experience was marred by the inefficient check-in process. We found ourselvesan alternative unit on the morning of our scheduled arrival. The online check-inly failed to process my payment, despite multiple attempts scrambling for system repeated. The unit is an apartment building, and access is through a security door facing the street using a FOB. The FOB works intermittently. When it does not work, you wait for another tenant to enter the door or go around the block to the back door entrance. It is corporately owned rather than owned by a private investor. Our usual VRBO rentals with private owners are treated more like hosts and have welcome touches, such as a bottle of wine and, most often, coffee and tea offerings. If the renters need is to simply stay in a unit that is more hotel like, this will fit the bill. It is a nice unit in a nice location. I am confident the company can correct the FOB problem. Perhaps the payment processing was also not typical.

The flat was centrally located. It was a unique two story build out in an old building. We were greeted at the foyer by a Colo-guard box but it wasn’t really in the way as we dragged our luggage down the. Crazy long hallway in the first floor to our room. The two bedrooms are in second floor and each have a bathroom, one is en-suite. This one has to windows to outside which makes it a bit dark. The second bedroom was nice and had a small window through which I could hear loud thumping music for 2 hours just below as someone had parked there and was partying in their car despite it being private property. The kitchen was large enough to cook a good meal for friends or family but there wasn’t really enough kitchen ware to do that. We liked the centrality of the place even if the area was strangely quiet on a gorgeous Saturday in early June.

Looks nothing like the pics - bed was like cement and gave my colleague back issues. Entry hallway is filthy and we were not able to get in upon arrival - client is furious.

Wonderful apartment, plenty of room for us and located near many things to do!

When we arrived I realized I never got any information on how to check in. I sent a message on the app and waited 10 minutes. Once I didn’t get a response I then called the host twice before making contact. I was told that I was sent the email and to check my junk folder. I had already searched all folders before reaching out. I never got the email beforehand. Then I was told that if I was checking in after 4 I was supposed to let them know ahead of time. Which was on the email so therefore I had no idea. For contactless check in I’ve never had to let a place know when I’d be there. I was quite frustrated at this point. Then the walls are so thin that I had to listen to a drunk man scream and bang on the apartment door next to us for 2 hours before calling the non emergency number to come deal with the situation at 4am. I got 3 hours of sleep the entire night. I get that the other situation was not their fault but it just added to the frustration because I didn’t realize I’d hear literally everything through the walls.

The property overall was fine. Had enough room for us and another couple. Great location, on a quiet street, in the middle of everything. Lots of good restaurants and bars. The hallway had a bad animal smell that thankfully didn’t creep in the condo but the condo itself had a weird smell, that never went away. The walls are tissue paper thin. Be prepared!!!! We could hear people next door and above us. Trickling water through the pipes and walls all night. Make sure you bring everything you need!! Would stay again!!

Very clean boutique apartment near the heart of downtown Richmond. Accessible to everything you’d need.