Lovely property. Dining options in the hotel are excellent.

Food was excellent. Room very comfortable. Dining staff were amazing especially Satya and Suvojeet (training).

Nice staying with tasted breakfast

Attentive staff

HORRIBLE experience. My family and I traveled 30 hours from New York to Kolkata and booked 2 rooms, 11 nights, to attend a family wedding. Total cost $2,382.60 (2 lakhs Indian rupees) by booking through Hotels.com. Both rooms smelled AWFUL. I am a surgeon in the US and I think the hotel's ventilation system has mold. I asked Hotels.com to cancel my booking as soon as I entered the hotel - they told me the Hyatt wanted to discuss with me directly and Hotels.com would help me get a refund. The Hyatt front desk staff then told me they could not give me a refund because I booked through Hotels.com and that I would have to speak to Hotels.com about it. I immediately booked a different hotel (JW Marriott Kolkata which was wonderful) and left the Hyatt the next morning. We had to stay for 1 night because we did not want to travel in the dark in a city unfamiliar to us. We did not stay at the Hyatt for the remaining 10 nights of the booking. After 1 month of waiting to hear back, Hotels.com informed me that the Hyatt refused to issue me a refund. Basically, the hotel decided to keep its fees for 11 nights even though we only stayed for 1 night. This is definitely not a 5 star hotel. The Hyatt Regency Kolkata and its property owner are a disgrace.

Ambience

We were a family of 4, and booked 2 rooms for 7 nights. The rooms were spacious, had a view of a park with a big lake in front, breakfast had very good options, even we asked for items which were not in the list - but they did not hesitate to bake and deliver. Staff are very cordial and helpful. The main course Indian meals were spicy, but as we asked they did reduce the spices.

Supriyo was very good

Very good experience Room service is excellent - always very prompt and accommodative

Location is amazing for transportation across the city. The customer service was amazing too.

Nice property. Exterior needs touch up.

We admire all those welcoming and smiling managers & staff at Hyatt Regency Kolkata. Thoroughly enjoyed fantastic ambience and amazing spread at the buffet breakfast. We hope to stay in this Hotel again and again, shall also recommend it to our friends.

Great property at a convenient location, not too far from airport or city center. Excellent hospitality and service, we enjoyed our stay.

Information sharing at reception was below par. The staff had different bits of information about use of facility. I checked-in till 4:00 pm and paid extra for extended stay. However the key cards got deactivated before the check out time. Overall, not a very satisfying experience.

The quality of products available in Hyatt’s rooms are poor enough to merit a downgrade from their 5-star status. Considering the price point, chipped mugs, a non-functional refrigerator and poor quality bath products were a massive turn off. Additionally, the staff is either unaware or quite rude. Upon asking the size of the pizza available for in-room dining, the lady on the other end said that it’s a 6 inch pizza with 8 slices! Haven’t heard anything more ridiculous. It ultimately turned out to be 11 inches. We were also told to choose from the available options (which were limited to 3 to begin with) as no customisation is possible! All we asked was to customise the vegan pizza to include regular mozzarella cheese. Upon requesting multiple times, she agreed to give us a regular chicken pizza. As regards the valet, there seems to be an attitude problem. He requested us to take all our belongings in one go as it’s not possible for him to bring the car around whenever asked to do so. Further, when checking out, he asked us not to make the valet wait once the car had been brought around. The delay was due to the front desk facing a technical issue and delaying our billing. Overall, the experience was abysmal. Would recommend Westin or any Marriott Bonvoy group hotel over Hyatt.

Great customer service! Don’t miss the breakfast buffet. Friendly staff. Airport pick up and drop off was smooth and well coordinated. If you can, do get the spa service as well. Professional staff, with awesome service. Look forward to being back again!

Location is unparallel if you want to utilize both Kolkata city and Salt Lake areas

This was a very disappointing stay starting from airport pick up till the drop off. We stayed for two nights. Even though agreed for a bigger car for airport pick up, the hotel sent a smaller car which made our 40 minutes journey from airport to the hotel as hell. Service in the restaurants, bars are awful. In the regency bar, ordered a coffee which took more than an hour to serve after 10 times reminder even though the floor was not busy. On the day of the airport drop off, we were nearly missing our flight due to delay in getting a porter sent into the room and getting the car ready. The hotel need a whole revamp of service improvements programme. The only positive was Anant ( assistant manager on duty) who tried to ease our experience as best possible. Will avoid this hotel in future.

They host wedding events with open lobby balcony that carries booming, pounding music to all floors. It's a real loud party hotel. Management did not care and said it would end at midnight. I slept only 4 hours and had to continue my international meetings exhausted. Terrible. Bath caulking was dirty and moldy. Definately time for a cleaning and remodel. This was my fourth time here over the years, and each time has not been a good experience. I do not reccomend and will stay somewhere else in the future.

Excellent place, spacious, gorgeous garden and rooms, unparalleled view through window, super friendly staff, couldn’t ask for more.

Thumbs up for Soumani for taking care of minute details to enrich the stay experience.

Needs maintenance

The service was the best part. Excellent housekeeping (Pratik & Subhas) and front desk staff.

This was our 3rd extended stay there in 14 months, maybe because the hotel seemed full most of the time, the staff (and there were plenty of them) seemed a little lost. The guy who cleaned or room (Bubu) did an incredible job and went the extra mile to ensure we had a comfortable stay.

The staff was incredible and even gave me an upgrade when I got there. I will definitely stay there again on my next visit.

property is good for stay

Excellent property to stay with family

Stay was good property was also good but Food was not good

Very old property there was a smell from room carpet in the room is super old. Some stinking smell was coming so badly.

Very old property there was a smell from room carpet in the room is super old.Some stinking smell was coming so badly.

So far quite poor; the phone in the room not working. So for every request I have to go all the way to the reception or wait for some one to come to room. This is ridiculous and for the first time I have faced something like this.

I liked everything about this property